Job Description Applications Support Engineer
(Cards and Payments)
Tampa, FL
Working as an Applications Engineer means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines.
This role requires a wide variety of strengths and capabilities, including:

• Automation - Leading and driving the identification and implementation of automation opportunities across the application and infrastructure environment
• Monitoring - drive monitoring operations visibility through tools such Geneos, Splunk, Dynatrace and Ansible . Work closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows. Assist with Root Cause Analysis (RCA). Identify monitoring gaps and implement solutions, by leveraging the best monitoring tool(s) to address the specific gap. Expert experience at application alert fine tuning to prevent issues related to incidents.
• Cloud adoption readiness - Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with AD and infrastructure teams to ensure Merchant Services applications provide an excellent customer experience while they prepare to migrate to a legacy system.
• DevOps - providing a holistic view of the technical environment end-to-end, reaching across functional borders to increase collaboration and effectiveness
• Continuous Integration - Direct Operate/AD teams as they leverage version control to deploy alerting refinement in swift, secure, continuous integration model.
• Application Optimization - Refine application specific alerting to pro-actively alert on predictive indicators for performance issues.
• Resiliency - Partner with Operate Teams, AD and PM teams to identify single points of failure which should be monitored with a heightened sensitivity and proactively Auto-ticket on issues which could turn customer impacting if not resolved.
• Delivery - Participate in architectural design reviews to ensure Production monitoring considerations are understood and have equal priority in stories and definition of done.
• BS/BA degree or equivalent experience
• Basic knowledge of application development
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• The role requires weekend support as part of shift-based coverage.

Skills requirements:

• Must have proven experience in banking especially with cards and payments
• At least 3 years of Application support / Production Management work experience in the Banking and Financial services industry. Exposure to SDLC a plus.
• Experience leveraging Geneos required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
• A plus to have experience leveraging other monitoring tools such as Splunk, Netcool, Control M and Dynatrace.
• Technical Knowledge in Linux/Unix
• Production experience with SQL, Python and Shell scripting is preferred.
• Proven experience in Problem Management, Change Management best practices.
• Domain knowledge or working experience in cards issuing and / or merchant acquiring would be a plus

Key Words: Linux, UNIX, SQL, Geneos, Splunk, Dynatrace, credit cards, payments, banking, finance, Python
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.