Application Support Engineer
At Digital Turbine, we want to create simpler ways for consumers to discover the apps and content they love. Through our partnerships with leading carriers and OEMs, we create new frictionless experiences on smartphones that allow brands and advertisers to reach users at an unprecedented scale. In a rapidly changing industry, we are always looking to create better paths of discovery to connect consumers, publishers, and advertisers in the mobile ecosystem.
We are looking for a highly motivated, adaptable, and talented technical individual to join our team as an Application Support Engineer. The Application Support Engineer should have experience applying changes in a production environment, supporting our applications by troubleshooting and resolving issues reported by users or monitoring tools. The ideal Application Support Engineer candidate has demonstrated the ability to successfully deploy changes and releases to production as well as troubleshooting and resolving issues reported by users or monitoring tools.
Key Responsibilities of the Application Support Engineer:
- Manage and administer all production applications
- Maintain version concurrency across 30+ production application environments
- Manage access to production systems; perform quarterly audits and report findings
- Coordinate planning and scheduling of production changes with internal teams
- Implement scheduled application changes and perform pre & post-change validation
- Handle issues reported by internal or external resources while working to ensure response and resolution times meet published SLAs
- Monitor and maintain system health pursuant to high levels of uptime and availability
- Troubleshoot interoperability issues between production applications and mobile devices
- Participate in SOX compliance planning and reporting
- Provide on-call technical support, able to work nights and/or weekends as needed
- Participate in the maintenance of technical support documentation including customer information, procedures, and processes to ensure accuracy of information
- Prioritize workload to ensure that work is completed accurately and efficiently within established time frame
- Work internally with Product and Development teams to learn about upcoming releases and features
- Work internally with Product and Development teams to explain issues and track progress
Basic Skills of the Application Support Engineer:
- 3+ years equivalent work experience or Bachelor's Degree in Computer Science
- Strong analytical and troubleshooting skills to evaluate and resolve systems issues
- Experience working in production environments
- Background working with Linux and other open-source technologies
- Highly experienced with planning and implementing changes
- Ability to effectively prioritize and execute tasks in a high-pressure environment while managing changing priorities
- Strong analytical and troubleshooting skills to evaluate and resolve systems issues
- Experience with Mobile Phones Operating Systems (Android, iOS)
- Self-motivated, driven, resourceful and able to get things done
Preferred Skills of the Application Support Engineer:
- Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements.
- Highly self-motivated and directed with a keen attention to detail
- Distributed application support and cloud hosting experience
- Experience using six or more of the following: Jira, Confluence, J-Meter, Datadog, Firebase, Jenkins, Gitlab, Graylog, PagerDuty, Databricks, AWS, GCP, Chef
- Advanced SQL report writing
- Experience with Cellular Networks
- Experience with Cloud hosting
- Well-developed oral and written communication skills, specifically customer service oriented with the ability to work with individuals that possess technical skills at all levels
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About Digital Turbine
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Its end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization - connecting Digital Turbine's partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce's Company Culture in 2020.
Digital Turbine is an equal opportunity employer and committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives!