At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to mission success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is grounded in a commitment to doing the right thing for our customers, our people, and our communities. Our Mission, Vision, and Values guide the way we do business.
Leidos is seeking an experienced Cyber Infrastructure Specialist to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position supports the sustainment and operational monitoring of next-generation cyber defense systems that enable downstream Air Force cyber operations.
The Cyber Infrastructure Specialist serves as a frontline operational support resource, responsible not only for managing incidents and service requests, but also for monitoring system alerts, health indicators, and performance messages to ensure mission systems remain functional and available. This role performs routine maintenance, supports configuration management activities, and identifies potential system degradation before it impacts downstream users.
Working within an operational environment, the Cyber Infrastructure Specialist independently assesses system conditions, manages case backlog, performs initial technical analysis, and coordinates escalation when required to maintain mission continuity. The position supports both internal teams and mission stakeholders, ensuring the cyber defense system remains reliable, compliant, and operationally ready.
**On-Site Requirement: The position requires on-site presence at Joint Base San Antonio.**
Primary Responsibilities:
Monitor mission system alerts, health indicators, and operational status messages to ensure continuous availability and functionality of next-generation cyber defense systems
Identify, assess, and respond to system-level alerts or degradations, performing initial analysis and corrective actions within established procedures
Perform routine system maintenance activities, including service restarts, log review, patch coordination, and scheduled operational checks
Execute configuration management tasks in accordance with approved change control processes, ensuring system integrity and compliance
Serve as the initial operational support point for incidents and service requests affecting mission systems, providing timely triage and documentation
Manage cases within the enterprise service management platform (ServiceNow), ensuring accurate logging, impact assessment, and resolution tracking
Assess operational impact and prioritize incidents based on severity, urgency, and mission effect
Troubleshoot system functionality, access issues, and integration points to determine root cause or appropriate escalation path
Coordinate with engineering teams, system administrators, and mission stakeholders to resolve system outages, performance issues, or configuration discrepancies
Contribute to operational documentation, knowledge articles, and standard operating procedures to support consistent service delivery
Participate in training and readiness activities to maintain proficiency with evolving cyber mission systems and tools
Leverage approved automation and AI-enabled support tools to improve monitoring efficiency, response times, and service quality
Clearance Required:
Current active Secret clearance with the ability to obtain a TS/SCI clearance.
Intermediate DoD 8140 work role (521) Cyber Defense Infrastructure Support Specialist certification. See DoD 8140 Qualification Matrix V2.1; Certification Repository tab: https://www.cyber.mil/dod-workforce-innovation-directorate/dod8140/qualification-matrices for listing of intermediate certifications.
Basic Qualifications:
Must be a U.S. Citizen
BS degree or equivalent and 4 years of prior relevant experience, or a Master’s with less than 3 years, to operate within the scope contemplated by the level.
Minimum of 4 years of experience testing, implementing, deploying, maintaining, and administering enterprise infrastructure hardware and software in an operational environment such as a service desk, mission support center, NOC, SOC platform team, or systems operations organization
Experience monitoring system alerts, health dashboards, or operational status indicators in a production environment
Experience performing routine system maintenance, service validation, or operational checks to ensure system availability
Working knowledge of configuration management principles and experience implementing approved changes in accordance with change control processes
Experience troubleshooting enterprise systems, applications, or integrated platforms using structured diagnostic methodologies
Familiarity with enterprise service management platforms such as ServiceNow for incident tracking and documentation
Working knowledge of operating systems (Windows and/or Linux), endpoint management tools, and enterprise infrastructure concepts
Foundational understanding of networking principles and experience supporting environments leveraging Cisco or similar networking technologies
Experience supporting cloud-based platforms or hybrid enterprise environments (e.g., Microsoft Azure)
Demonstrated ability to assess operational impact, prioritize issues, and manage multiple concurrent tasks in a time-sensitive environment
Experience supporting DoD customers or operating within DoD IT environments, including familiarity with commonly used DoD IT concepts, processes, and operational expectations.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:April 1, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- BS degree or equivalent and 4 years of prior relevant experience, or a Master's with less than 3 years
- Current active Secret clearance with the ability to obtain a TS/SCI clearance
- Minimum of 4 years of experience in operational environments such as service desk or systems operations
- Knowledge of configuration management principles and change control processes
- Experience troubleshooting enterprise systems using structured diagnostic methodologies
- Familiarity with enterprise service management platforms like ServiceNow
- Foundational understanding of networking principles and support of Cisco technologies
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
