Maximizing the use of APIs to automate customer support tickets.
Optimizing customer authentication methods across all channels to streamline customer journey mapping.
Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design.
Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
Responsibilities
Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.
Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.
Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.
Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.
Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.
Requirements
Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.
Analytical skills in support of high impact initiatives.
Prioritization skills to direct your own efforts amid competing priorities.
Ability to communicate efficiently with stakeholders.
Proactive mindset.
- Proficiency in English.
Benefits
- 100% Company-funded Health for employees and immediate family members
- Life Insurance
- Indefinite-term contract
- 20 days of vacations, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Catered lunches
Skills Required
- Undergraduate degree with 1-2 years experience in customer experience or structured environment
- Analytical skills for high impact initiatives
- Prioritization skills for managing efforts
- Ability to communicate effectively with stakeholders
- Proactive mindset
- Proficiency in English
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
