IBS Software

CX Strategist

Reposted 11 Days Ago

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2 Locations

In-Office or Remote

Mid level

Software

The Role

Define CX and design vision, offerings, and POVs for Travel & Hospitality. Build industry-specific solutions and apply expertise in regulated or operationally complex environments (airlines, aviation, payments). Maintain UX/HCI certifications and drive practice and strategy for CX initiatives.

Summary Generated by Built In

Key Responsibilities
Practice & Strategy
•    Define the CX and Design vision, offerings, and POVs for Travel & Hospitality.
•    Build industry-specific    Experience with regulated or operationally complex environments (airlines, aviation, payments).
•    Certifications in UX / HCI (CUA, HFI, IxDF, etc.).

Skills Required

Experience with regulated or operationally complex environments (airlines, aviation, payments)
Certifications in UX / HCI (CUA, HFI, IxDF, etc.)

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The Company

HQ: Singapore

5,000 Employees

Year Founded: 1997

What We Do

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality and energy resources industries. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore, online and on-board solutions. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 16 offices across the world.