CX Strategist

Reposted One Month Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Mid level
Software
The Role
Define CX and design vision, offerings, and POVs for Travel & Hospitality. Build industry-specific solutions and apply expertise in regulated or operationally complex environments (airlines, aviation, payments). Maintain UX/HCI certifications and drive practice and strategy for CX initiatives.
Summary Generated by Built In

Key Responsibilities
Practice & Strategy
•    Define the CX and Design vision, offerings, and POVs for Travel & Hospitality.
•    Build industry-specific    Experience with regulated or operationally complex environments (airlines, aviation, payments).
•    Certifications in UX / HCI (CUA, HFI, IxDF, etc.).
 

Skills Required

  • Experience with regulated or operationally complex environments (airlines, aviation, payments)
  • Certifications in UX / HCI (CUA, HFI, IxDF, etc.)

IBS Software Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IBS Software and has not been reviewed or approved by IBS Software.

  • Healthcare Strength — Medical and health insurance are described as solid and reliable, with all employees reportedly covered by health insurance. Packages may also include life and accident insurance and paid leave in many locations.
  • Strong & Reliable Incentives — A company-wide performance-incentive program reportedly covers all employees. While plan details vary by location, eligibility for variable pay is described as broadly available.
  • Flexible Benefits — Benefits are tailored to local markets with flexible benefit plans and allowances aligned to regional standards. Flexible work arrangements and a personal day off are also offered depending on role and team.

IBS Software Insights

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The Company
HQ: Singapore
5,000 Employees
Year Founded: 1997

What We Do

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality and energy resources industries. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore, online and on-board solutions. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 16 offices across the world.

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