CX Strategic Projects and Programs Specialist

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

CX Strategic Projects and Programs Specialist

Office hybrid in San Francisco

The CX Strategic Projects and Programs Specialist contributes to team effectiveness and success by managing key initiatives across the org. These initiatives are aligned with our team V2MOM and are designed to increase efficiency, enable high performance, and support the team’s efforts to deliver excellent content experiences.

While the specific projects and programs the specialist manages will vary year to year, based on CX team priorities, they might include

• Developing an end-to-end process for ensuring that our CX Confluence space remains a comprehensive, reliable, useful source of truth for the info team members rely on to do their jobs

• Investigating options for using automation—such as Slack workflows and apps—to streamline and simplify essential but time-consuming tasks, such as creating GUS work items

• Creating templates, standards, and best practices for team-wide communications such as the Scoop newsletter, canvases for CX Slack channels, slide decks for team-wide meetings, etc.

• Collaborating on info-gathering opportunities such as listening sessions, team surveys, and polls to better understand team needs; collaborating on follow-up projects based on the results of these inputs

Required Qualifications

• At least 1 year of experience with project/program management in a professional setting

• Experience with project management tools and practices such as developing project plans, setting schedules and deadlines, and tracking and managing tasks and deliverables

• At least 1 year of experience working in technical documentation or a closely related field

• Proven ability to efficiently manage the intake of projects and tasks, prioritize work, and maintain an accurate backlog

• Strong communication skills

• Experience with Slack (including workflows/automations, canvas, and lists), Google Suite programs, and Confluence

• Proven ability to work effectively with a wide range of collaborators and stakeholders

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $88,800 to $122,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.