Lead, oversee and facilitate implementation of CX policy and governance structure across bankwide products and channels. Ensure alignment and adherence of implementation with governing bodies, such as OJK and Group Customer Experience with vision to safeguard customers' trust. Responsible to lead and coordinate implementation of CX Governance Program from Group CX. Ensure implementation is monitored and follow through including improvement on identified pain points.
QualificationsPendidikan minimum S1
Pengalaman di perbankan minimal 5 tahun
Pengalaman melakukan project dan menjadi project leader
Skills Required
- Bachelor's degree (S1)
- Minimum 5 years experience in banking
- Experience managing projects and serving as project leader
What We Do
PT Bank CIMB Niaga Tbk is one of Indonesia's largest private banks, providing a comprehensive portfolio of conventional and sharia banking services. Its operations span consumer, SME, commercial, and corporate banking, offering products such as loans, deposits, and treasury services. A subsidiary of CIMB Group Holdings Berhad, it serves as a universal banking platform focused on advancing customers and society.
