Alfa Laval Energy Division Marketing is looking for Commercial Excellence & Customer Experience Manager
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the Role
The Energy Division is accelerating its growth agenda by transforming customer journeys and strengthening commercial performance across the business. As Commercial Excellence & Customer Experience (CX) Manager, you will play a key role in helping us create seamless customer experiences and turn market opportunities into measurable business results. Working across Business Units, Sales and Marketing, you will leverage customer insights, funnel analytics and commercial data to identify opportunities, improve conversion and drive customer engagement throughout the buying journey. You will combine strategic thinking with hands-on execution, leading initiatives that improve customer experience, strengthen commercial excellence and enable a more data-driven approach to growth across the division and sales companies.
Key Responsibilities for this role entail:
CX & Journey optimization
Drive continuous improvement of customer journeys across the commercial funnel
Translate customer insights data and feedback into actionable initiatives
Identify friction points, conversion barriers and growth opportunities across customer touchpoints
Facilitate customer journey reviews and drive follow-up on prioritized actions
Ensure content, campaigns and engagement activities support customer needs throughout the buying journey
Contribute to improving customer satisfaction, engagement and retention
Funnel performance & Commercial excellence
Monitor funnel performance, lead progression and conversion across the division
Identify bottlenecks and opportunities to improve lead quality, conversion rates and commercial effectiveness
Drive best practices for lead management and collaboration between Marketing and Sales
Partner with Business Units and Sales teams to support data-driven decision making and performance improvement
Support the implementation and scaling of commercial excellence methodologies and ways of working
Develop compelling value propositions together with product and business owners
Data, insights & continuous Improvement
Leverage CRM, marketing and commercial data to support fact-based decision making
Build visibility around customer, campaign and funnel performance through reporting and analytics
Translate data into recommendations that drive growth and improve customer experience
Share best practices and support capability building across the division & sales companies
Act as a trusted partner to stakeholders on customer experience, conversion and growth
Who You Are
You are a commercially minded with a passion for customer experience, growth and data-driven decision making.
You enjoy turning insights into action and thrive in a collaborative environment where marketing, sales and business priorities intersect. With a strong analytical mindset and a hands-on approach, you are comfortable challenging the status quo, influencing stakeholders and driving meaningful improvements across customer journeys and commercial processes.
Most importantly, you are motivated by creating measurable impact — for customers and for the business.
What You Know
Bachelor's or master’s degree in Marketing, Business, Analytics, Economics, Engineering, Service Design, Information Systems or a related field
+3 years of experience within customer experience, commercial excellence, growth marketing, analytics or related disciplines
Experience from consulting, agency environments, international organizations or sales companies is considered an advantage
Strong analytical capabilities and ability to translate data into actionable business recommendations
Experience working with CRM platforms, customer data and marketing performance measurement
Strong communication and stakeholder management skills
Professional proficiency in English, written and spoken
What's in it for You?
This is a unique opportunity to shape how customer experience and commercial excellence are developed across Alfa Laval. You will work in a truly global environment with colleagues from around the world and have the opportunity to influence customer journeys, commercial performance and business growth across multiple businesses. Your work will have a direct impact on how we create value for customers and accelerate growth.
Assessment practicalities
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
For more information, please contact:
Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division, [email protected]
Tanja Sukaj Talent Acquisition Partner, [email protected]
For union information, please contact:
Monica Anderberg, Unionen, at [email protected]
Johan Ranhög, Akademikerna at Johan.Ranhö[email protected]
Stefan Sandell, Ledarna at [email protected]
Kindly send in your application no later than 15th of August 2026. If the right candidate appears, the ad will be closed earlier. Due to summer vacation in the hiring team this process will take longer than expected and we will ensure to revert to you as soon as possible upon our return. Applications sent directly via email will be disregarded without notice due to General Data Protection Regulation (GDPR).
Skills Required
- Bachelor's or Master's in Marketing, Information Systems, Data/Analytics, Service Design, or similar
- 5+ years in CX, funnel, or commercial roles in B2B or B2C environments
- Proven evidence of journey architectures designed and scoring models tuned with measurable revenue impact
- Demonstrated results improving stage-to-stage conversion, pipeline quality, velocity, and win rates
- Excellent written and spoken English
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
