Stampli is hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect to Stampli, and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
You’ll partner with teams in Israel and the US and report to the Director of Customer Experience.
What You Will Do- Own ERP integration issues across bugs, feature gaps, and customer requirements.
- Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
- Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
- Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
- Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
- Lead escalations with strong ownership and clear internal/external communication.
- Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.
AI-driven responsibilities
- Use AI tools daily to improve triage, analysis, and communication.
- Design AI-supported workflows for intake, investigation, escalation summaries, pattern detection, and handoffs.
- Use AI to accelerate root-cause analysis, executive updates, troubleshooting paths, and customer communication.
- Continuously improve prompts, workflows, and agent behavior, with sound judgment on where AI can help and where human review is required
- 4+ years in ERP implementation, consulting, integration, or financial systems support.
- Hands-on experience with major ERPs (e.g., NetSuite, Intacct, QBO/QBD, SAP, Dynamics, Sage, Acumatica, Oracle).
- Strong understanding of ERP finance and P2P processes.
- Proven troubleshooting across configuration, workflows, master data, permissions, mapping, and sync.
- Experience translating customer/ERP needs into functional integration requirements.
- Strong cross-functional collaboration with customers, Engineering, and Product.
- Practical experience using AI tools in operational or customer-facing workflows.
- Plus : AP automation, multi-entity ERP integrations, APIs, technical troubleshooting, or AI agent design.
- Hybrid work model: 3 days/week in our vibrant Tel Aviv HQ (Tue–Thu), rest remote
- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- A collaborative, diverse, and fun product culture that embraces experimentation.
Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.
Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."
What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.
Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!
Important Note for Applicants
This role requires hands-on ERP implementation / ERP consulting experience and strong comfort working with AI tools and AI-assisted workflows. Candidates without direct ERP implementation, ERP consulting, or deep ERP workflow troubleshooting experience are unlikely to be a fit.
Skills Required
- 4+ years in ERP implementation, consulting, integration, or financial systems support
- Hands-on experience with major ERPs (NetSuite, Intacct, QBO/QBD, SAP, Dynamics, Sage, Acumatica, Oracle)
- Strong understanding of ERP finance and P2P processes
- Proven troubleshooting across configuration, workflows, master data, permissions, mapping, and sync
- Experience translating customer/ERP needs into functional integration requirements
- Strong cross-functional collaboration with customers, Engineering, and Product
- Practical experience using AI tools in operational or customer-facing workflows
- Experience with AP automation, multi-entity ERP integrations, APIs, technical troubleshooting, or AI agent design
Stampli Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stampli and has not been reviewed or approved by Stampli.
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Healthcare Strength — Healthcare coverage is described as strong and employer-supported with medical, dental, and vision options, and is employer-verified on public benefit listings. Health insurance is characterized positively across recent confirmations.
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Retirement Support — A 401(k) with employer match is part of the package alongside performance bonuses. Retirement offerings appear consistent across postings and benefit pages.
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Leave & Time Off Breadth — PTO, paid holidays, and maternity/paternity leave are included as standard components. Time-off programs are present, though exact amounts may vary by role and location.
Stampli Insights
What We Do
Stampli is for accounts payable teams that want the efficiency of automation but don’t want to rework their ERP or change their existing AP processes. Unlike other solutions, Stampli provides full support for the full range of native functionality for more than 70 ERPs — enabling us to deploy in a matter of days, not months, with no disruption to your business. Stampli brings all of your AP-related communication, documentation, and workflows into one place for complete visibility and control. It’s simple for users to learn and even simpler to use, especially with Billy the Bot™ automating nearly all of your capture, coding, routing, fraud detection, and other manual tasks. For even greater efficiency, Stampli’s core AP solution is complemented by a suite of integrated products that include Direct Pay, Credit Cards, Advanced Vendor Management, and others. Stampli provides complete visibility and control over your entire AP program. It reduces the risk of errors, fraud, and compliance issues while improving vendor relationships and making your AP processes much more efficient.
