CX Instructional Designer

Posted 13 Hours Ago
Be an Early Applicant
São Paulo
Junior
Fitness • Healthtech
Our mission is to make every company a wellness company.
The Role
The CX Instructional Designer will create and develop curriculum, learning paths, and courses for frontline teams. Responsibilities include researching content, designing learning experiences with a focus on adult learning principles, producing comprehensive learning materials, and adjusting content based on feedback. The role requires strong organizational skills to manage multiple deadlines.
Summary Generated by Built In

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 
THE OPPORTUNITY

We are hiring a Instructional Designer to our CX Global team in São Paulo - SP! Your mission is to provide our frontline teams with the knowledge and skills they need to deliver world-class support.

YOUR IMPACT

  • Responsible for large-scale curriculum mapping, outlining, design and development. (Learning paths, Leadership and Soft Skills Programs).
  • Perform content gathering/research and audits.
  • Design sequence and scaffold a learning experience, including interface design, navigation, and UX copy.
  • Design standardized learning templates and assets, ensuring consistency in voice, style and brand across deliverables.
  • Design and Develop courses ensuring that the functionality is in line with adult learning principles, learning science, UI/UX and learner behavior in a corporate environment.
  • Produces clear, concise, and comprehensive learning materials, including storyboards, facilitator guide, videos, simulations, role plays, infographics and interactive eLearning courses (Level 2 and 3).
  • Build formative and summative assessments/quizzes
  • Adjust learning content in response to feedback (reviews) and metrics.
  • Play an active role by contributing to the growth and scale of the CX learning programs with innovative
    design.
  • Facilitate TTT.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

  • Previous working experience in instructional design for 2+years.
  • Knowledge and practical application of Adult Learning Theories and Instructional Design principles.
  • Skilled SCORM, HTML5, LMS features and Articulate 360.
  • Advanced English skills, Spanish as a plus.
  • Excellent writing and oral communication skills (Portuguese and English).
  • Planning and organization skills. Able to work independently under conditions of multiple deadlines and changing priorities.
  • Project Management
  • Problem-Solving and Creativity

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in knowledge and practical application of Adult Learning Theories and Instructional Design principles are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!


Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

#LI-ONSITE, #LI-HYBRID



Top Skills

HTML5
The Company
HQ: New York, NY
1,900 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.

More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.

With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.

Since our founding in 2012, we’ve grown into a global team of over 1,900 employees, spanning 11 countries. Headquartered in New York City, Wellhub continues to expand its reach and impact, helping companies worldwide to foster wellbeing—and we're just getting started!

Why Work With Us

At Wellhub you’ll develop your career, partner with global colleagues, and share in the success of a high-growth technology company disrupting the health and wellness space. Here, your passion and contribution will impact lives, no matter your role. We empower our teams, giving each individual accountability and freedom to shape their workstyle.

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