CX Automations and Projects Lead

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry, from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners, including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more, Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations. We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality.

We are looking for a hands-on CX Automations & Projects Lead to join our Customer Experience team in the Philippines. Reporting to the Senior Director of CX, you will lead a team of Automation Engineers while remaining actively involved in the technical development and implementation of automation, tooling, and AI solutions.

You will take ownership of technical initiatives from identifying opportunities and designing solutions through development, implementation, and ongoing improvement. This includes personally building and improving automation workflows, integrating systems, and exploring ways to use technology to make our CX operations more efficient and scalable.

Working closely with cross-functional teams and stakeholders, you will translate operational challenges into practical technical solutions, oversee project delivery, and ensure that the solutions developed create measurable business impact.

• Lead, mentor, and develop a team of Automation Engineers, setting priorities and ensuring high-quality technical delivery.
• Personally design, build, configure, test, and implement automation workflows, integrations, internal tools, and AI-powered solutions that address CX operational needs.
• Own the technical delivery of automation, tooling, and AI projects, from identifying opportunities and defining requirements through development, deployment, and adoption.
• Work directly with automation platforms, APIs, integrations, and scripting or other development tools to connect systems and improve workflows.
• Troubleshoot, maintain, and optimize existing automations and technical solutions to ensure reliability, scalability, and performance.
• Develop and manage project plans, timelines, and budgets in collaboration with project teams.
• Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
• Coordinate and lead project meetings, ensuring team members understand their responsibilities and deadlines.
• Establish project governance and maintain complete and up-to-date technical and project documentation.
• Partner with CX, Operations, Product, Engineering, and other relevant teams to identify process gaps and turn business needs into technical solutions.
• Identify opportunities for process improvement and implement changes that increase efficiency and effectiveness.
• Track and report on the impact of delivered projects using clear, data-driven metrics.

• Bachelor’s degree in Business Administration, Computer Science, Engineering, Information Systems, or a related field.
• 3+ years of experience in project management, with a track record of successfully delivering projects.
• Proven hands-on experience developing, building, and implementing automation, tooling, integrations, or AI solutions.
• Practical experience using automation platforms, workflow tools, APIs, integrations, or scripting languages to develop technical solutions.
• Ability to explain the technical solutions personally developed, including the tools used, workflow logic, integrations, implementation, and troubleshooting.
• Experience leading or managing a technical team, preferably Automation Engineers or developers.
• Strong understanding of project delivery, prioritization, and technical problem-solving.
• Experience working with cross-functional teams and stakeholders.
• Excellent analytical, communication, and decision-making skills.

Advantage

• PMP or other project management certification.
• Lean or Six Sigma certification.
• Experience with multiple automation platforms, API integrations, webhooks, and scripting.
• Experience implementing AI-powered solutions in business or customer support operations.
• Experience in SaaS or customer support/CX operations.

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Why You’ll Love Working With Us

At Guesty, we believe great work happens when you feel supported, inspired, and genuinely enjoy what you do. That’s why we’ve built a vibrant culture that perfectly balances meaningful work, flexibility, and a lot of fun.

Enjoy the best of both worlds with our hybrid work setup: the focus of working from home when you need deep focus, and collaboration in our dynamic office when teamwork matters most.

Health & Peace of Mind

• HMO with Dental Coverage — Premium healthcare that includes a dependent from day one, because your loved ones matter to us too.
• Life Insurance — Comprehensive coverage dedicated to securing your future and providing you with total peace of mind.
• Wellness Programs — Dedicated initiatives designed to keep you feeling healthy, balanced, and energized.

Grow, Learn, & Thrive

• Performance Bonuses & Incentives — We don’t just notice great work; we reward real impact.
• Employee Referral Program — Bring your talented friends along for the ride and get rewarded generously for it.
• Professional Development — Continuous learning and career growth support to help you level up your skills.

Time Off & Celebrations

• 24 Paid Leaves Annually — Ample time to disconnect, travel, recharge, and enjoy life outside of work.
• Milestone Celebrations — We never miss a chance to celebrate you, from birthdays to work anniversaries.
• Epic Team Events — Frequent activities and gatherings to build meaningful connections, inside and outside the office.

Office Perks You’ll Actually Enjoy

• Milestone Device Ownership Program — Celebrate your four-year milestone with us and receive permanent ownership of your assigned company laptop (subject to eligibility guidelines).
• Weekly Waffles, Ice Cream, & Games — Because taking a break should actually be fun.
• Unlimited Premium Coffee — Keeping you fueled, sharp, and energized throughout the day.
• Incredible Workspaces — Modern, collaborative office layouts designed for peak productivity and comfort.

Join us and discover a workplace where career growth, collaboration, and enjoyment can all exist together.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, gender identity, or any other protected characteristic under applicable law.