CustomerExperienceAssociate II

Job Track Description: 

• Performs tasks based on established procedures
• Uses data organizing and coordination skills to perform business support or technical work
• Requires vocational training, certifications, licensures, or equivalent experience

General Profile:

• Requires limited prior training or licenses and training certifications
• Has basic operational or analytical skills to perform tasks
• Works within clearly defined standard operating procedures and adheres to quality guidelines
• Work is completed with close supervision and under clearly defined procedures

Functional Knowledge:

• Requires a basic understanding of theories, practices, and procedures.

Business Expertise: 

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact:

• Responsible for the accuracy of own work
• Receives close supervision and duties are clearly defined
• Methods and tasks are described in detail.

Leadership:

• Has no supervisory responsibilities.

Problem Solving :

• Uses existing procedures to solve standard problems
• Has limited opportunity to exercise discretion.

Interpersonal Skills:

Responsibility Statements:

• Enters and edits medical bill data
• Resolves missing or inconsistent information
• Makes necessary corrections to the entered information
• Compares data entered with source documents, or re-enters data in verification format on screen to detect errors
• Compiles, sorts and verifies the accuracy of data to be entered
• Reviews error reports and enters corrections
• Performs other duties as assigned
• Complies with all policies and standards