Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer insights expertise.
Job Description
Data & Information gathering and research: Identify internal data and information sources and establish information channels and networks (formal and informal) for the purpose of obtaining pertinent data and information which can be meaningfully transformed into value adding customer intelligence. Obtain internal customer data and information - with an emphasis on the customer segmentation and related segment characteristics, dynamics and behaviour. | Analysis and Insights: Analyse and interpret the internal landscape in terms of Absa customer - inclusive of product usage, channel usage, frequency of interactions, geography, customer experience and performance – in order to provide various integrated views and insights of customer to inform strategies, interventions and planning. Develop an in-depth understanding of customer (within context of the Absa segmentation) needs and wants through external and internal research. | Inform Strategies, Plans, Interventions and Models: Provide the insights as inputs to strategies, models, plans and interventions in the agreed format/s – these formats must be professional, accurate and easily consumable. Obtain the relevant landscape and customer data and information for the agreed deliverables and perform integrative and comparative strategic analysis. | Workshops and facilitated sessions: Assist the senior leadership of the Analytics, Insights and Modelling teams with the preparation of workshops and sessions. Participate in workshops and sessions to the level of presenting and facilitating, under the guidance of a senior team member. | Personal growth: Identify areas of growth within personal Customer Insights skills, competency and knowledge areas. Identify relevant internal training and up-skilling opportunities and participate accordingly | : | : | :
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
