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The Role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
We are seeking a Supply Chain Design & Planning Customer Value Director to lead a portfolio of named customers across different industries and customer segments in Spanish Speaking Americas. In this role, you will be the primary customer-facing advocate, responsible for developing and driving customer value journeys, partnering with customers to develop their Supply Chain Design & Planning (SCDP) initiative roadmaps and journeys to accomplish them. You will plan and lead regular value reviews and check-ins to ensure alignment and continually increase adoption. You will use a strong executive presence and a deep understanding of SCDP to advise customers on how to transform their supply chains, creating long-term value.
Customer Value Directors represent the primary point of contact between Coupa and our customers. As a trusted partner, you will drive customer value by building strong relationships with a variety of stakeholders and customer leaders. You will also work with, coach, and advise customer teams to drive success strategies and mutual goals. In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.
What You'll Do:
- Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans; track progress through regular business reviews.
- Lead monthly customer check-ins to maintain alignment, share product enhancements and events, and recruit customers for events and advocacy activities.
- Plan and execute in-person user groups to build and strengthen the customer community across Spanish-speaking Americas.
- Onboard new customers by leveraging expertise in Supply Chain Design and Planning (SCDP) to define success metrics and value journeys.
- Support the broader Digital program in partnership with the Digital Customer Value Manager.
- Serve as a trusted advisor, delivering an exceptional customer experience, advocating for customers internally at Coupa, and coordinating the right resources at the right time.
What You Will Bring to Coupa:
- Overall 10 years of professional experience, including at least 5 years of domain expertise in supply chain design and/or planning. Preference for direct experience with LLamasoft/Coupa SCDP or similar technologies.
- Customer and client management experience preferred, gained through consulting, BPO environments, or supply chain SaaS software/solutions.
- Fluent in both Spanish and English; Portuguese fluency is a plus.
- Proven ability to build and maintain executive-level relationships and apply effective influencing strategies.
- Strong project management skills, including leading cross-functional teams across internal stakeholders, customers, and third-party partners.
- Bachelor’s degree required; Master’s degree preferred.
- Willingness and flexibility to travel up to 50%, with a valid U.S. visa.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
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