Customer Value Creation Manager

What you will do. A glimpse in your role

As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers.

In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.

Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans.

Main responsibilities:

In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by:

• Running comprehensive client diagnoses ahead of meetings and workshops, including:
  • Analysis of client performance and data versus competition
  • Identification of growth opportunities with international shoppers
  • Surveys and mystery shopping to assess in-store customer experience
  • Analysis of external information, from client strategy to omnichannel tools
    (with the support of a junior resource and a data analyst)
• Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions
• Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams
• Supporting and ensuring the roll-out of agreed value creation action plans and innovations
• Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions

Every action has an impact. You will make a difference here if:

• You are motivated by client-facing, consultative roles with high strategic exposure
• You enjoy translating data and insights into concrete business recommendations
• You are curious to understand diverse business models, particularly within retail, fashion, and luxury
• You are comfortable working in complex, cross-functional environments
• You are eager to grow within an international organisation and be exposed to a wide range of clients and challenges

Key competencies to empower your journey. You'll drive towards success if:

• You have a business school or university degree
• You bring at least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers
• You demonstrate strong analytical skills and confidence in data elaboration tools
• You have excellent PowerPoint and storytelling capabilities
• You show strong interpersonal skills, autonomy, and organisational abilities
• You are able to work transversally with multiple teams across the organisation
• You have a strong customer orientation and proven client-facing experience
• You are fluent in English; German is considered a strong plus

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:

• A role in a fast-growing, international company
• Opportunities for professional development and career growth
• A multicultural workplace, collaborating with colleagues worldwide
• Inspiring team members and a dynamic, forward-thinking culture
• A range of employee benefits, including:
• Employee referral program
• Team-building activities and events
• Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment.

Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.

We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.

Feels like you? Explore further!

Let’s write the future together: apply now!

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