Customer Value Creation Manager

< Main duties and responsibilities >
Customer Value Creation Management
The CVC approach purpose is to implement the Group’s strategic objective to switch from a Tax Free processing provider position to a strategic partner for retailers, leveraging all the internal assets developed over the last years by the Group (data, marketing services, customer experience…), last innovations and a network of external partners. There is Tax Free Shopping regulation change in 2026 in Japan, and mission is to gain the new merchants, and retain the existing client with CVC approach, mainly focusing on Japan local merchants.
To reach this objective, the CVC manager works closely with the sales team to build a high touch and consultative approach with Global Blue clients. To build CVC approach, Business Analyst in CVC team supports CVC manager.
The Customer Value creation management will consist in supporting the sales team in the value creation process with prospects and clients, providing analysis, recommendations, content and governance. This value creation process is made of 4 main phases:
 1. open eye meetings, which have the objective to make clients’ C-level aware of what is Tax Free Shopping and the related opportunities 
 2. value creation workshops, which have the objective to co-build relevant and customized action plans along with the client’s teams
 3. action plans definition based on workshops conclusions and with the support of the various internal functions (products, Business intelligence, and IT teams) 
 4. regular steering committees with the clients, to coordinate the action plans roll out and keep enriching the plan
•    The position requires capabilities to understand complexity of Japan Department Stores’ system, and business needs including products, technology to deliver the solution by leading the discussion with internal stakeholders. 
•    The position offering a great potential for growth for a candidate with at least 5 years working experience,  interested in being exposed to a diversity of business needs, curious to understand how data and insights can help to inform business drivers and eager to be exposed to clients.
< Background and Education >
Business school or university
At least 5Y of working experience, in consulting firm or marketing positions is preferred
Experience in Retail or Luxury sector or consulting sector is a plus
 

< Specific skills and knowledge >
・Native in Japanese (speaking, listening, reading, writing)
・Fluent in English
・Excellent interpersonal skills, organization and autonomy
・Customer orientation, client facing abilities
・Ability to translate analytical insights into actionable recommendations for merchants, and effectively present these proposals to drive business decisions
・Strong presentation (PowerPoint) skills
・Strong analytical skills
・Ability to work in a transversal way, with different teams within all the organization (IT, product, BI, sales teams…)