Customer Training Specialist

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic and articulate. Priority timezones for this role are NAMER & APAC.

RESPONSIBILITIES

• Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
• Work to design and lead tailored, virtual trainings, and in-person trainings
• Collaborate with cross functional organizations to help ensure training workshops meet the needs of our customers.
• Leverage insights from customer training to inform the education curriculum.
• Identify gaps in current education materials and work to address these gaps.
• Work cross functionally with internal team such as: Professional Services, Customer Success, Sales, Marketing, Support, and Product.
• Travel: Must be willing to travel periodically to deliver customer onsite training

QUALIFICATIONS 

• 2+ years of experience delivering in-person and virtual training classes for a SaaS company
• Able to handle multiple assignments at one time with various timelines for delivery
• Ability to leverage and show deep domain knowledge to drive customer success
• Energetic, compelling and not afraid to present in front of teams
• Coachable and open to feedback, both internally and on the fly from your audience
• Ability to thrive in a changing and fast-moving environment
• Languages:  [English required. Spanish a plus]

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,000 - $125,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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