At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Automotive Solutions Group is seeking interest for a Customer Technology Specialist.
The Customer Technology Specialist (CTS) plays a key role in supporting clients through operational excellence, data stewardship, and technology-driven problem solving. This role is ideal for someone who is proactive, analytical, and energized by learning how systems work and improving them over time. Candidates should thrive in a fast‑paced environment with shifting priorities and be motivated to deliver high‑quality support and insights to both internal teams and external clients.
Key Responsibilities
Customer & Program Support
- Fulfill customer expectations while building and strengthening client relationships.
- Serve as a subject matter expert for assigned customer data, internal methodologies, and program processes.
- Communicate program status, issues, milestones, and changes to internal stakeholders via multiple communication tools.
- Manage day-to-day communication with client teams and customers, including meetings and email correspondence.
Data Management & Quality Assurance
- Manage customer program data files, including file transfers, data processing, and documentation.
- Perform ongoing quality control across program data, reporting, and websites.
- Conduct verification of data, files, and website components throughout the program lifecycle.
- Utilize SQL and Excel regularly for ad‑hoc reporting, troubleshooting, and addressing client questions related to data or processing issues.
Operational Excellence & Continuous Improvement
- Implement, document, and maintain standard operating procedures for ongoing programs and processes.
- Provide recommendations to improve business processes and operational efficiency.
- Maintain and update program documentation within Confluence.
- Ensure that interactions, appeals, and exceptions are resolved in accordance with program expectations, escalating when necessary.
Project & Initiative Support
- Manage multiple initiatives simultaneously while adhering to project timelines.
- Assist in program setup and launch deliverables as directed by the Customer Technology Manager (CTM) and/or Client Services.
- Support ad‑hoc requests from CTM, Client Services, and internal partners.
- Team Collaboration & Enablement
- Train or mentor team members, peers, and customers on tools, processes, or program components.
- Partner closely with CTM and Client Services teams.
Skills & Capabilities
Technical Skills
- Beginner to intermediate SQL skills. Oracle SQL Preferred.
- Intermediate Excel expertise.
- Experience with content management systems and HTML-based tools (e.g., Strongmail).
- Experience with query tools and understanding of relational databases.
- Experience working with Jira and Confluence for ticket management and documentation.
- Familiarity with Smartsheet and Teams environments.
Professional & Analytical Competencies
- Excellent verbal and written communication abilities.
- Ability to work professionally with diverse internal and client stakeholders.
- Strong analytical, critical thinking, and problem-solving abilities.
- High level of attention to detail.
- Excellent organization and time‑management skills.
Education & Experience
- BA/BS degree or 2-year technical degree preferred, or equivalent work experience.
Hourly rate is $25.00 to $27.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Skills Required
- Beginner to intermediate SQL skills
- Oracle SQL
- Intermediate Excel expertise
- Experience with content management systems and HTML-based tools (e.g., Strongmail)
- Experience with query tools and understanding of relational databases
- Experience working with Jira and Confluence for ticket management and documentation
- Familiarity with Smartsheet and Microsoft Teams
- Excellent verbal and written communication abilities
- Strong analytical, critical thinking, and problem-solving abilities
- High level of attention to detail and strong organization/time-management skills
- BA/BS degree or 2-year technical degree preferred, or equivalent work experience
What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
