Customer Technical Trainer

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
As a Technical Trainer, you will develop and deliver innovative training classes and experiences to our customers, partners, and internal employees. This position is ideal for an enthusiastic, energetic individual who enjoys actively engaging with others in a learning environment (virtual and face-to-face).
You must be comfortable working on multiple deliveries and collaborating on content development projects.
You'll Get To:

• Deliver engaging training classes on BlackLine products in person and virtually, integrating best practices and consulting skills with changes in and improvements to software solutions, technology, methodology, processes, and tools.
• Articulate and demonstrate technical and professional knowledge of training content, and curriculum available across the BlackLine University portfolio.
• Remain current with implementation standards, developments and trends in areas of expertise.
• Meet assigned quarterly and annual delivery satisfaction and utilization targets.
• Follow and maintain operational or project tracking systems for each delivery or development project and adhere to deadlines.
• Participate in training needs analysis, qualification, and/or delivery preparation calls with customers, partners, and internal employees as needed.
• Work with Learning Experience Designers and cross-functional subject-matter experts to capture course-specific knowledge and verify that developed learning content is accurate and current.
• Effectively collaborate in cross-functional readiness and internal enablement initiatives, developing and maintaining effective relationships that contribute to learning opportunities and the development of effective training and learning deliverables.

What You'll Bring:

• Proven BlackLine and/or accounting experience
• Ability to conceptualize and present technical concepts clearly and concisely.
• Ability to deliver virtual training with MS Teams, WebEx, or similar applications to both small and large audiences.
• Ability to accommodate a global virtual and in-person delivery schedule outside of regular North American business hours.
• Experience applying adult learning principles to ILT and VILT training sessions.
• Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aids with tools such as Articulate, Camtasia, Captivate, Microsoft PowerPoint, etc.

We're Even More Excited If You Have:
Experience in a professional services organization, support, or training

• Experience using Smartsheet or similar project management software
• Accounting/financial background or understanding of these concepts
• Experience with BlackLine or other financial systems such as Hyperion, etc
• Multilingual speakers are encouraged to apply

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.