Customer Technical Services Engineer – PW1500G/PW1900G

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Customer Technical Services Engineer – PW1500G/PW1900G

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary: This position is in the PW1500G/PW1900G Customer Technical Services group for a Customer Service Engineer. This assignment offers interesting and exciting insight into the technical support to our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to changing requirements and ability to multitask across several engine disciplines and across several GTF engine models.

Key Responsibilities:

• Interface with worldwide commercial airline operators, PW Field Service Representatives, and airframe companies (Airbus, Embraer) by developing and providing design, operation, maintenance, and technical data. This includes participation in the Engineering Change PCIR, CCB, IPMT, CIPT, SIPT, and MPR processes.
• Work directly with airline customers and MRO engine shops around the world that operate PW1500G/PW1900G powered aircraft (A220 / E190 E2). Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation. Other activities include participation in airline customer meetings, conferences, customer council calls, as well releasing All Operator communication wires and Service Information Reports.
• Initiate technical development of Engineering Authorizations (EA) and other documents such as Eaglenet cases and Special Instructions for both on wing and off wing maintenance data for AMM, EM, CIR. In addition, provide technical support, work scope development, and investigative services.
• Interface with the following organizations to ensure clear, accurate and timely data development of engine manual inspection/maintenance data: ASE Repair, FMP Engine Service Programs, Customer Support/Fleet Managers, MRO/Engine Overhaul organizations and AMOE/Aftermarket Operations, SEO/Tooling, Standard Practices, Engineering CIPT's, PMO and Chief Engineers office, and System Analysis groups.
• Proficiency with the following PW computer based systems: SAP/Qn, Eaglenet, Teamcenter (Engineering Change (EC) PCIR process and Engineering Authorization (EA) development), Enginewise Connect portal
• Job requires limited/assigned 24/7 support activity in response to airline customer technical inquiries after normal working hours.

Basic Qualifications:

• Bachelor’s or Master's Degree with 4 to 8 yrs of experience
• Fluent in English (verbal/written)
• Minimum GPA of 3.0
• Must be willing and able to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair and MRO organizations, travel 10-20%.

Preferred Qualifications:

• Excellent written and verbal communication skills as well as good interpersonal and team player qualities.
• General knowledge of gas turbine engines, engine hardware and/or maintenance, and experience with airline customers

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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