The Role
Serves as the primary customer contact for hazardous waste services, coordinating orders, scheduling, service requests, documentation, and regulatory compliance. Partners with operations, transportation, and sales teams, resolves inquiries, maintains accurate records, monitors accounts, and identifies service improvements. The role requires strong customer service, communication, organization, problem-solving, hazardous waste regulatory knowledge, and Microsoft Excel proficiency for tracking, forecasting, and reporting.
Summary Generated by Built In
Line of Business: Other
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
- Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
- Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
- Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
- Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.
What Are We Looking For
- Strong customer service skills with the ability to build positive relationships and communicate effectively.
- Demonstrated ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
- Problem-solving mindset with the ability to analyze information and identify practical solutions.
- Proficiency in Microsoft Excel, including the ability to maintain tracking spreadsheets, organize data, and support forecasting and reporting activities.
Work Environment
- Collaborative office environment supporting hazardous waste operations and customer service activities.
- Frequent interaction with customers, drivers, operations personnel, and sales teams.
- Fast-paced setting requiring attention to detail, organization, and responsiveness.
What We Offer
- Competitive base salary $20.49 - $25.27
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Skills Required
- Strong customer service skills and ability to build positive relationships
- Effective communication skills
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment
- Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services
- Problem-solving ability and skill in analyzing information to identify practical solutions
- Proficiency in Microsoft Excel, including tracking spreadsheets, data organization, forecasting, and reporting
Heidelberg Materials AG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Heidelberg Materials AG and has not been reviewed or approved by Heidelberg Materials AG.
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Healthcare Strength — Feedback suggests medical, dental, vision, life, disability, mental-health support, and Employee Assistance Programs are widely promoted across locations. U.S. materials specifically note coverage for eligible dependents alongside counseling and wellness initiatives.
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Retirement Support — Feedback suggests employer-supported retirement or pension plans and wealth-building contributions are a notable part of the package in several countries. German materials highlight employer-funded occupational pensions, while U.S. roles reference retirement plans and related coverage.
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Leave & Time Off Breadth — Feedback suggests paid time off, holiday pay, and special leave are emphasized, with some locations offering more vacation than the legal minimum. Flexible working arrangements and family or childcare support further extend balance options in certain regions.
Heidelberg Materials AG Insights
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The Company
What We Do
Heidelberg Materials is a global manufacturer of building materials, including cement, aggregates, ready-mixed concrete, and asphalt, committed to leading the industry toward carbon neutrality and a circular economy.
