Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Key responsibilities of position (Job Description)
Manage the end-to-end Order-to-Cash (O2C) process for standard orders, from order acceptance through to invoicing (including order fulfillment, equipment/parts ordering, technical coordination, cost monitoring, warehousing, and shipping)
Handle order booking and preparation, ensuring accuracy and timely processing
Coordinate order fulfillment and shipping activities, working closely with internal and external stakeholders
Provide customer support throughout the order lifecycle, including order status updates and delivery date communication
Maintain and monitor backlog and Work-in-Progress (WIP) to ensure operational efficiency
Manage and resolve customer claims and related administrative tasks
Provide logistics support, including coordination of shipment and delivery processes
Requirements / Qualification
Relevant experience of 3+ years in order handling and customer support (preferred)
Experience with iScala, CRM, or ERP systems preferred
Experience in e-commerce (internal or external platforms) or equivalent working experience
Strong agility, decision-making skills, and proactive result-driven mindset
Demonstrated strengths in customer focus, collaboration, networking, and continuous learning
Intermediate level proficiency in both written and spoken English
Bachelor’s degree in Engineering or equivalent preferred
Top Skills
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
