Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 450 companies. Eye Security currently employs over 150 ambitious IT experts in the Netherlands, Belgium, Germany and the UK.
Are you up for a challenge and joining us?
About the role
As a Customer Support working student for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.
What you will do:
Help customers with answering concrete cybersecurity questions
Register, classify, and prioritize everything that comes in
Process and track customer support requests, ensuring proper resolution
Keep customers updated on the progress of their requests
Ensure that work instructions and guides remain up to date
Key Focus Areas:
Provide excellent customer service
Resolve incidents and requests as quickly as possible
Consult with more experienced colleagues to solve more complex problems
Maintain up-to-date work instructions and guides
What you will need:
Passion and basic knowledge in IT and IT security
Analytical, customer- and result-focused
Excellent communication skills
Fluent in both English and Dutch, written and spoken. German would be a plus.
Available for 2 days / week
Top Skills
What We Do
Eye Security protects small and medium-sized European enterprises from cyber threats and the high costs that follow after a successful attack. We are a specialized team of people with a background in intelligence services as well as commercial environments. We understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Our service combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and a cyber insurance. Your company, our cyber expertise. Together we keep your business running.
Want to join our mission? Visit our career page: https://jobs.eye.security
