We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality.
At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health.
Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a distributed company with a global workforce, headquartered in Seattle, WA. We have over 100,000 reviews on the App Store and an average rating of 4.8 stars. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.
Since our founding, we’ve redefined how people approach small-dollar loans—delivering over one billion dollars in funding to more than one million customers, issuing over four million loans, and saving our customers more than five hundred million dollars.
What you’ll do:
- Lead the team: Expertly coach, mentor, and develop agents to maximize performance, ensuring compliance with company policies while championing company values
- Monitor agent/team performance: Own and track team KPIs, update agent scorecards weekly, and regularly communicate performance expectations to agents with action oriented plans to meet goals
- Improve the customer/agent experience: Using data driven insights, analyze customer and agent feedback to act as a liaison to engineering, IT, marketing, and product team stakeholders, providing relevant details/reporting
- Triage and drive resolutions: Own the follow-up on action items for support tickets related to product and system issues, leveraging these incidents as areas of improvement
- Maintain relationships with vendors: Partner with our BPO partners to meet company goals, resolve escalated customer issues, develop and update processes, and uphold performance standards for the department
- Support onboarding and training: Collaborate with operations colleagues to coordinate new hire logins, training requirements, and participate in orientation/refreshers as needed
- Create a positive work environment: Foster a culture of teamwork, learning, and collaboration across a geographically dispersed team in day to day responsibilities to keep your team motivated and engaged
- Uphold departmental integrity: Maintain clear communication with Operations Leadership on team successes/challenges, proactively update relevant parties on goal progression, identify opportunities for process improvement across all functions, and escalate emerging issues as necessary
- Champion our customer: Handle highly escalated cases from agents, stay up to date on ticket trends/customer pain points, and focus the team on empathy-driven service
What you’ll bring:
- Passion for the customer and making a positive societal change
- Work well in a fast-paced environment with high ownership and a focus on execution
- 5+ years of Customer Service experience
- 2+ years of Team Leadership experience
- 1+ years working with remote BPO partners
- Ability to build trusted relationships with agents and cross functional partners while holding them accountable to deadlines and KPIs
- Can communicate clearly and confidently to direct reports, leadership, and technical teams verbally and in writing
- Strong analytical mindset and experience with Zendesk/omni-channel workflows
- Ability to independently work on multiple projects simultaneously and adapt to changing priorities to help the team to execute with speed and efficiency
- Demonstrates servant leadership mentality, the capacity for critical thinking, and reliability
- Can identify service gaps with proposed solutions
Location and Benefits:
This role is based in our Seattle, WA office, and the expectation is a hybrid remote work schedule after a training period.
We offer a competitive annual base salary range of $88,030 to $92,665. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan, paid time off, and a hybrid work environment. You will also get significant ownership (stock options) in the company.
Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.
Learn more about us as a Public Benefit Company.
*Possible uses fee and payday loan usage information from the state regulatory agencies to arrive at the Fees Saved Calculation. Savings based on the maximum fees Possible could have charged customers over the typical payday loan term, including late fees and insufficient funds fees. Results will vary.
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What We Do
Possible Finance is a mission-driven fintech company focused on expanding financial access and improving financial health for the millions of Americans who struggle with traditional banking and credit systems. Our products are designed for customers who often live paycheck to paycheck, face unpredictable cash flow, or lack access to affordable credit—customers who are routinely ignored, penalized, or underserved by mainstream financial institutions. We provide responsible, transparent, and easy-to-understand financial products that help people build stability rather than fall deeper into debt. Our offerings include short-term and installment credit designed with clear terms, flexible repayment options, and no predatory fees. We also use cash-flow and behavioral data—not just traditional credit scores—to underwrite customers more fairly, giving them access to credit when others won’t. At the core of Possible’s model is a regulatory-first approach. We design products that meet or exceed regulatory expectations to ensure long-term sustainability and consumer protection. This gives us a unique advantage in a highly scrutinized space, where many competitors struggle or shut down due to compliance challenges. Our compliance-forward design enables us to innovate responsibly, scale confidently, and build trust with customers and regulators alike. Operationally, Possible blends a Seattle-based technology and product team with global operations and support teams to deliver a seamless customer experience. Our platform integrates underwriting, servicing, payment flexibility, and customer support into a unified system that adapts to the real-world needs of our users. Possible is also investing in the future of financial health. Our long-term vision extends beyond lending into solutions that help customers break cycles of instability—tools that support better cash-flow management, credit-building pathways, and long-term financial progress. In short, Possible Finance is creating a new kind of financial platform: one designed for people who have been left out of the traditional system, built on transparency and fairness, and powered by technology, data science, empathy, and a commitment to doing what’s right for underserved consumers.
Why Work With Us
Possible Finance is a mission-driven fintech helping people improve their financial health, not deepen debt. With a regulatory-first approach, small empowered teams, and products built for underserved customers, Possible offers meaningful impact, innovation, and a unique opportunity to build for real financial progress.
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Possible Finance Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are headquartered in Seattle, WA and we enjoy a hybrid work culture.
