At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers, restaurants, and couriers.
As a Remote Customer Support Team Lead, you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. You’ll create a supportive and motivating environment that empowers your team to deliver exceptional service — even from afar.
What You’ll Be DoingDay-to-day in this role, you’ll:
- Lead and manage a remote customer support team, fostering a professional, growth-oriented, and collaborative culture.
- Monitor team performance, KPIs, and productivity, ensuring operational excellence and continuous improvement.
- Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance.
- Collaborate closely with other departments to improve customer experience and streamline communication.
- Participate in leadership discussions and contribute to team-wide decisions and strategy.
- Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment.
- Proven experience leading a customer support team, including setting performance targets, providing feedback, and fostering a positive and inclusive team culture.
- Strong communication and organizational skills, with the ability to lead a remote team effectively.
- Availability for a full-time position, Sunday through Thursday.
- Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month).
- Ability to work one evening shift per week (13:00–22:00).
- A dynamic and fast-paced working environment.
- Opportunities for professional growth and development.
- A collaborative and supportive team culture.
- Competitive salary and benefits package.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
