The Role
Supervise and develop a customer support team, ensure customer inquiries and complaints are handled per procedures, monitor timely resolution, and drive performance, quality, and customer satisfaction.
Summary Generated by Built In
Job Description
- Able to work with the team, motivate and help develop team members
- Directly responsible for customer support staff development
- Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
- Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
- Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
- Candidate must possess at least a Diploma, Bachelor's Degree, any field
- Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
- Have knowledge of customer handling & analytical skills
- Willing to work with Shift Schedule
- Have good leadership skills & motivation skills
- Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
Skills Required
- Diploma or Bachelor's degree in any field
- Minimum 1 year experience managing a team
- Experience as Team Leader or Supervisor specializing in Customer Service
- Knowledge of customer handling and analytical skills
- Willingness to work shift schedules
- Leadership and motivation skills
- Interpersonal skills and ability to cooperate with other departments
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The Company
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
