The Role
Coordinates orders and projects between sales, clients, and internal teams. Responsibilities include quoting, processing purchase orders, tracking production and delivery, managing order changes, inventory analysis/replenishment, maintaining customer data, and supporting fulfillment, shipping, and logistics.
Summary Generated by Built In
The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.
Duties and Responsibilities
- Tasks related to this position may vary and are not limited to those listed below:
- Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
- Estimates and provides quotes to customers.
- Processes and verifies purchase orders.
- Establishes delivery time on orders and tracks through the production process.
- Records customer changes and processes through production.
- Analyzes warehouse items and replenishes based upon data analysis with management approval.
- Processes specifications to obtain a design and/or estimate.
- Supports teams to ensure proper design and execution of orders.
- Identifies required materials to ensure the successful completion of orders.
- Analyzes and purchases bulk buys on litho and top sheets with management approval.
- Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
- Tracks warehouse items, orders milestones and deliverables.
- Maintains, organizes and updates customer data.
- Proactively manages changes in order scope.
- Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
- Maintains a well-organized workspace.
- Other tasks as assigned by supervisor.
- Full-time role in an office setting.
Skill Set
- Excellent planning and organizational skills.
- Excellent interpersonal, organizational, verbal and written communication skills.
- Excellent business acumen, management and development.
- Strong decision making and problem-solving abilities.
- Detail oriented.
- Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
- Ability to effectively prioritize and execute tasks.
- Must work well under pressure with multiple interruptions.
- Must work well in a team environment.
Desired Qualifications and Experience
- Bachelor’s degree preferred.
- 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
- Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
- Proficiency in Amtech, Microsoft Office and Outlook.
- Demonstrated aptitude in problem-solving and decision making.
- Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
- Results-oriented and able to work both independently and within a team environment.
Skills Required
- Excellent planning and organizational skills
- Excellent interpersonal, verbal and written communication skills
- Strong decision making and problem-solving abilities
- Detail oriented
- Ability to multitask and prioritize tasks effectively
- Ability to work well under pressure and in a team environment
- Bachelor's degree
- 2+ years experience in corrugated packing and/or POP display manufacturing
- Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication
- Proficiency in Amtech, Microsoft Office and Outlook
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The Company
What We Do
Founded in 1958, Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned manufacturer of corrugated packaging and retail display solutions. With a coast-to-coast network of facilities, BCI provides custom-designed packaging, point-of-purchase and point-of-sale displays, as well as fulfillment and logistics services to a wide range of leading brands across the United States.
