Levin Furniture & Mattress is Hiring Work from Home Customer Service Specialists!
This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.
Levin Furniture & Mattress Compensation and Benefits Program:
- PTO - Start accumulating PTO on your FIRST DAY!
- Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
- Generous Employee Discount
- Friendly, Supportive Work Environment.
- Growth Opportunities – Levin’s loves to promote from within
Duties and Responsibilities:
- Provides highest level customer support by resolving escalated customer complaints/questions.
- Processes highest volume of inbound calls and other correspondence.
- Negotiates alternative options for warranty with manufactures on behalf of the customer.
- Identifies product trends and communicates concerns to quality team.
- Collaborates with stores, merchandising and other operations departments to quickly solve issues.
- Processes subcontractor invoices.? Identifies and corrects discrepancies.
- Schedules service appointments.
- Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Processes open work orders in need of resolution.
- Performs other support as needed.
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred
Skills and Abilities:
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Outstanding customer service skills.
- Ability to multi-task in a fast paced working environment.
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
Physical Demands:
- Ability to remain in a stationary position for an extended period.
- Ability to operate relevant equipment and observe details to complete assigned responsibilities.
Schedule:
- Vary based on business needs, includes Saturday's
Working Environment:
- This position is remote though may need to work from a store or Corporate Office as necessary.
Skills Required
- High school diploma or equivalent
- Previous clerical experience
- Excellent verbal and written communication skills
- Basic reading, comprehension, and numerical reasoning skills
- Ability to complete paperwork accurately and efficiently
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills and ability to multi-task in a fast paced environment
- Outstanding customer service skills
- Knowledge and ability to utilize Storis, RingCentral Phone System, Package AI Routing Software and Company Intranet systems
- Ability to remain stationary for extended periods and operate relevant equipment
What We Do
Levin Furniture & Mattress is a family-owned furniture and mattress retailer operating in Pennsylvania and Ohio. The company provides a wide selection of high-quality home furnishings, including living room, bedroom, and dining room sets, as well as mattresses, aimed at fitting various styles and budgets. They are dedicated to offering a large selection of products at affordable prices.
