As a Customer Support Specialist, you will be the first point of contact for our users, resolving inquiries via chat, email and phone. You will troubleshoot issues, document recurring problems, and escalate complex cases to relevant teams. We are looking for someone with excellent communication skills, patience, and a customer-first mindset. No prior experience required, training provided.
Job OverviewLocation: Remote
Seniority Level: Junior
Skills Required
- Excellent communication skills (written and verbal)
- Patience and customer-first mindset
- Ability to support users via chat, email, and phone
- Basic troubleshooting and problem documentation skills
- Ability to escalate complex cases to appropriate teams
- Ability to work remotely with reliable internet and workspace
- No prior experience required; training provided
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
