This role is for one of the Weekday's clients
Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA)
Location: Remote / Work From Home
Employment Type: Full-Time
Working Days: 6 Days a Week (Rotational Week Off)
Shift: Night Shift (Rotational)
About the RoleWe are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.
RequirementsKey Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
- Strong interpersonal skills.
- Ability to multitask and prioritize effectively.
- Positive attitude and willingness to learn.
Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone
Good-to-have skillsCustomer Support, Customer Experience
Skills Required
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency.
- Familiarity with CRM tools.
- Willingness to work night shifts and rotational week-offs.
What We Do
Weekday is an AI-powered recruitment platform that helps startups hire top-tier engineering and product talent. By leveraging a massive database of white-collar professionals and advanced outreach tools, the company streamlines the hiring process through automated sourcing, AI-driven resume screening, and white-glove contingency services. Their mission is to modernize recruitment by enabling companies to discover and engage passive candidates efficiently, ensuring high-quality hires for critical roles.
