Permanent
Job DescriptionJoin us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in Mississauga, ON, hybrid work policy model.
All About the Role:
The Customer Support Specialist serves as the primary point of contact for B2B dealer and national accounts, delivering responsive, solutions-oriented support across the order lifecycle. This role combines strong communication, organization, and problem-solving skills to manage customer inquiries, process orders, and coordinate with cross-functional teams to ensure accurate, timely delivery. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced environment while maintaining a high level of customer satisfaction and service excellence.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone and email, including order status, shipment details, and portal support
- Process and maintain customer orders within the ERP system, ensuring accuracy and timely updates
- Document customer interactions and order activity in the CRM system
- Coordinate shipping appointments with customers and carriers to support on-time delivery
- Partner with supply chain teams to track shipments and resolve delivery or inventory issues
- Proactively communicate delays, constraints, and alternative solutions to customers
- Support expedited shipping requests and prioritize urgent customer needs
- Provide cross-functional and team support as needed to maintain service continuity
Minimum Qualifications
- 2+ years of experience in order management, customer support, or a related function
- Bilingual in English and French (required)
- Experience working with ERP systems (SAP preferred) and CRM tools
- Strong proficiency in Microsoft Excel and general Microsoft Office applications
- Ability to manage high-volume workloads with attention to detail and accuracy
Benefits highlights:
- Discounts on our award-winning Electrolux products and services
- Family-friendly benefits
- Insurance policy plan
- Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
The expected compensation for this role includes a base salary of $60,400 to $72,500 per year. Final compensation will be dependent on several factors including experience, skills, and education.
Electrolux offers a comprehensive benefits program for full‑time employees, including health and wellness coverage, retirement savings programs, vacation, and statutory holidays. (Optional)
This posting is for an existing position vacancy.
We use artificial intelligence as a tool to provide data points and recommendations based on the information provided in applications, but candidate selection decisions are made by people.
Electrolux Canada Corp is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- 2+ years experience in order management, customer support, or related function
- Bilingual in English and French
- Experience with ERP systems
- Experience with SAP
- Experience with CRM tools
- Strong proficiency in Microsoft Excel and Microsoft Office applications
- Ability to manage high-volume workloads with attention to detail and accuracy
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
