Key Responsibilities:
- Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
- Prioritize the customer relationship at all times by listening and responding with empathy
- Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
- Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
Here are a few roles we are hiring for:
• Bilingual Member Service Representative (1-year contract)
• Bilingual Claims Administrator
• Bilingual New Business Administrator
• Bilingual Verification Specialist
• Bilingual Case Manager
• Bilingual (FR) Customer Service Representative, Administrative Support
• Bilingual (FR) Client Support Representative L1
Key Qualifications:
- 3-5 years of customer service experience with a passion for service excellence is an asset.
- Previous inbound contact center experience is an asset.
- Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
- Ability to meet tight timelines under pressure while delivering quality service
- Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
- College Diploma or University Degree an asset
#LI-Hybrid
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Skills Required
- 3-5 years of customer service experience
- Previous inbound contact center experience
- Proficient in English and French (verbal and written)
- Ability to meet tight timelines under pressure while delivering quality service
- Technical/analytical skills within established systems
- College Diploma or University Degree
What We Do
Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. Agents and members alike appreciate the turnkey-decisioned product offerings and end-to-end digitized processes that make it easy to get life insurance without traditional medical exams. State-of-the-art mobile tools help agents deliver tailored plans to prospective and current members. Dedicated to its members’ well-being, Foresters offers a suite of member benefits and is redefining the conventional life insurance model, bringing improved financial security and overall wellness to everyday North American families. Foresters recently merged with Canada Protection Plan to become a leading life insurance distributor in Canada. Foresters Financial is the trade name for The Independent Order of Foresters, the oldest non-denominational fraternal benefit society. For 23 straight years, The Independent Order of Foresters has received an “A” (Excellent) rating from A.M. Best.
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