About the Business Division:
RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.
What you’ll be doing:
- Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
- Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly
- Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution
- Building strong relationships with customers by being approachable, reliable, & genuinely helpful
- Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve
- Working closely with implementation, product, & technical teams to improve the overall customer experience
- Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed
- Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information
- Playing an active role in improving how we deliver support as a team
You’ll thrive in this role if you:
- Are passionate about technology with a natural curiosity about how things work
- Possess the drive & enthusiasm to keep learning & growing
- Have a natural gift for building rapport & trust with customers & colleagues
- Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product
What we’re looking for:
- At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role
- Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely
- Interest in learning new technologies & curious about systems & products work
- Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively
- Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone
- Skilled at building trust & rapport with customers to maintain open communication & strong relationships
- Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role
- Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed
What we offer
- 37.5 Hours a week, hybrid working.
- 25 days holiday.
- Performance based bonus.
- Private Medical insurance.
- Life cover.
- Healthcare cash back scheme.
- Group Pension Plan.
About M3 EU:
M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
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Skills Required
- At least 1 year of experience in a customer support or helpdesk role
- Exceptional written and verbal communication skills
- Ability to connect confidently with customers over video
- Excellent time management and organisational skills
- Interest in learning new technologies
- Confidence in challenging existing processes
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
