Customer Support Specialist - Newbury

Posted 3 Days Ago
Be an Early Applicant
Newbury, Berkshire, England, GBR
In-Office
Entry level
Healthtech • Other • Robotics • Biotech • Manufacturing
Together with our customers, we're on a mission to make healthcare better.
The Role
Provide professional communication between Stryker and customers for orders, queries, and support; proactively assist Sales Reps and Technical Services, identify service improvements, and support Customer Logistics and sales activities.
Summary Generated by Built In
Work Flexibility: Hybrid

Customer Support Specialist

12 Month Maternity Leave Contract

Newbury, UK

Hybrid: Minimum 2 Days Per Week in Office

Who We Want:
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What You Will Do
  • To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
  • To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
  • To seek opportunities of improving the service that is provided for our external/internal customers.
  • To actively promote and support Stryker’s Sales Activities.
  • To seek opportunities of improving our services as a sales tool
  • To support the wider Customer Logistics team as a whole when and if required
What You Need
  • Proven communication and writing skills.
  • Customer care experience.
  • Computer skills.

Travel Percentage: 0%

Skills Required

  • Proven communication and writing skills
  • Customer care experience
  • Computer skills

Stryker Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
  • Retirement Support Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
  • Strong & Reliable Incentives Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.

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The Company
HQ: Kalamazoo, MI
51,000 Employees
Year Founded: 1941

What We Do

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.

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