Ability to work hybrid after probationary period
Summary of Position:
Provides an exceptional customer experience to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR). Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.
Minimum Requirements:
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience
- OR an equivalent combination of education, certification, training, and/or experience
Certifications and Licenses:
•May be required to possess a valid state of Florida driver’s license
•Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
Preferred Qualifications:
-Prior property & casualty underwriting experience
-One (1) year industry experience
-Bilingual (English / Spanish)
What We Do
Security First Insurance Company, a leading provider of homeowners insurance in Florida, is based in Ormond Beach, Florida. Security First Insurance is nationally recognized for developing award-winning technology and is a three-time Florida Trend award winner for Best Companies to Work For in Florida in 2015, 2016, and 2017. Visit us at www.SecurityFirstFlorida.com for more information or call us at (877) 333-9992.
