Customer Support Specialist

Reposted 4 Hours Ago
Be an Early Applicant
Beijing, CHN
In-Office
Mid level
Robotics • Analytics • Energy
The Role
Manage the entire contract process including order intake and delivery while assessing project risks and coordinating with stakeholders to meet business targets.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager - Customer Support

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What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

Responsible for the whole contract management process including order intake, delivery and cash collection.
The work model for the role is: onsite
This role is contributing to the Distribution Solutions division in China.
You will be mainly accountable for:

  • Assess the project risks and ensure to follow up Global/Local Division risk management policy. Lead the relevant stakeholders to identify significant risks in a project and define mitigation actions
  • Initiate risk review in GRR/LRR tool as risk management responsible to ensure getting the management decision before tendering
  • Ensure order intake following Global/Local Division’s policy accurately. Monitor and coordinate order design, production and shipment. Ensure delivery to the customer on time
  • Prepare shipment documents or export license for Custom declaration. Support business target achievement including sales revenues, account receivable collection and inventory reduction etc.

Qualifications for the role

  • Bachelor’s degree or above
  • Experience in international trade or contract management
  • Good knowledge in contract terms and conditions, financial knowledge, international trade and custom rules would be preferred.
  • SAP, MS office and BI will be plus.
  • Fluent English in both speaking and writing.
  • Excellent communication, cooperation and influencing skills when working with different customers.
  • Ability to handle complexity and work under pressure

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

Benefits

ABB provides competitive benefits, ask us!

More about us
ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Skills Required

  • Bachelor's degree or above
  • Experience in international trade or contract management
  • Good knowledge in contract terms and conditions
  • Fluent English in both speaking and writing
  • Excellent communication and influencing skills

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
Bengaluru, Karnataka
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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