Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Customer Support & Data Entry Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step.
In This Role
- Manage order entry, updates, cancellations, and pricing adjustments with a high level of accuracy and attention to detail
- Validate payments and ensure compliance with order policies, approval workflows, and documentation requirements
- Monitor order progress and proactively address issues to meet service and delivery expectations
- Build, release, and schedule shipments in coordination with warehouse operations, carriers, and customers
- Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies
- Partner cross-functionally with Logistics, Finance, Sales, and Customer Operations to identify root causes and implement solutions
- Support continuous improvement by streamlining workflows and reducing errors across the order-to-cash process
- Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed
- Other duties as assigned, in accordance with training and qualifications
- Uphold our Core Values and be a valuable member of the Four Hands team:
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 5+ years of experience in order management, logistics, or customer operations
- Bachelor’s degree required
- Strong attention to detail with the ability to manage data accurately and follow established workflows
- Proven ability to exercise discretion, use sound judgment, and make decisions independently
- Excellent communication and relationship-building skills across teams and with external partners
- Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Top Skills
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home.
Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers.
Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more.
Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
