Customer Support Specialist

Position Overview

We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we’d love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with questions related to products, services, orders, and account management.
• Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to resolve complex cases and improve customer experience.
• Provide product and service information, troubleshoot technical issues, and guide customers through solutions.
• Follow up with customers to ensure issues are fully resolved and provide updates as needed.
• Stay updated on company policies, products, and services to provide accurate information.
• Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications

• Fluency in Arabic and English (written and verbal) is required.
• Prior experience in customer service, preferably in a call center or similar environment.
• Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.
• Proficiency in using CRM systems, chat platforms, and other customer service tools.
• Problem solving skills and the ability to handle stressful situations calmly and effectively.
• Excellent organizational skills with attention to detail and accuracy.
• Availability to work on a shift basis, including weekends and public holidays, if required.