About almentor: almentor is a cutting-edge online video marketplace for e-learning and professional business development throughout the Middle East and Africa. Offering video courses in Arabic and English, we curate top-rated training programs of expert-created content and guided curriculum with interactive delivery.
Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA
Role Overview: We're looking for an enthusiastic Customer Support Specialist [Project Based] who will ensure the highest standard of customer service is provided to our customers. In this role, you will provide high-quality customer service, address inquiries, offer technical support, and ensure a smooth experience for all participants. You will serve as the primary point of contact, assisting with program-related questions and resolving any issues that may arise during the project’s duration.
As the Customer Support Specialist,
- Handle student and parent inquiries and concerns through calls or a ticketing system.
- Provide high-quality customer service by addressing questions and offering technical support.
- Assist participants across multiple communication channels.
- Inform learners and parents about program updates, schedules, and important announcements.
- Collect and report feedback on a weekly/monthly basis to improve the program experience.
- Follow up on pending cases daily to ensure timely resolution and a smooth participant journey.
- Escalate technical issues, complaints, or program-related concerns to the appropriate departments.
- Support outbound communication efforts as needed.
Ideal candidate will have:
- 1+ years of experience in customer support, help desk, technical support, contact center, or social media support.
- Strong problem-solving skills and the ability to handle inquiries effectively.
- Excellent communication skills (verbal and written) to interact with students and parents.
- Ability to manage multiple communication channels, including calls and ticketing systems.
- Experience with CRM tools is a plus.
- Prior experience in the education sector or supporting educational programs is a plus.
Working hours:
9 hours rotational shift-based roster with 2 days off – including covering during off days/public holidays as needed and based on the operational requirements.
Why join us?
- Competitive salary packages
- Personal development plan including free courses.
- A great opportunity to learn from the market leading e-learning platform in the region.
- Family Medical insurance
Top Skills
What We Do
Join the leading educational platform in the Middle East, offering you the largest library of online courses in Arabic, brought to you by the most prominent experts in various fields!
