The Role
The Customer Support Specialist will provide empathetic technical support to customers via chat and email, ensuring high satisfaction and a deep understanding of product functionality.
Summary Generated by Built In
Description
Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.
Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.
As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.
About the role
Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard. This person will be the first line of contact through chat/email with our customers during their shift- Wednesday to Sunday from 9AM to 5PM EST (USA)
Responsibilities
Provide technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.
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Benefits
This is a remote job. Work from anywhere!
We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.
Competitive salary with a focus on a global market
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Ongoing training and development opportunities
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.
You can expect up to 4 interviews:
20-minute Test Task
Intro-call
HM Interview
Tech interview
All roles require reference and background checksTeramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Top Skills
Chat Support
Email Support
Product Functionality
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The Company
What We Do
Teramind is the leading provider of insider threat management, data loss prevention, and business process engineering software. With hundreds of five star reviews and thousands of customers across the globe Teramind is all about bringing your business peace of mind by providing data backed insights into your company & workforce. Visit https://www.teramind.co.
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