Jobs at Teramind

Provide technical support via chat and email, troubleshoot and triage issues, escalate complex cases, become a product expert, analyze support trends, and collaborate with cross-functional teams to maintain high customer satisfaction.

Provide advanced technical support and troubleshooting for Teramind’s SaaS product via chat and email, triage and escalate complex issues, analyze trends, maintain product expertise, and collaborate with cross-functional teams to improve customer experience.

Design, implement, and maintain CI/CD pipelines, IaC, containerized deployments, and build environments. Automate, monitor, and troubleshoot systems across GCP, Oracle, AWS, and Azure to ensure product availability and codify DevOps best practices.

Serve as primary post-sale partner for enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Align product capabilities to customer goals, deliver training and strategic reviews, monitor health metrics, mitigate risks, advocate internally, and collaborate with Sales, Support, and Product to maximize customer value and identify upsell opportunities.

The Principal, Technical Partnerships will develop strategic partnerships, coordinate with partner teams, and oversee product integrations and launches, ensuring success metrics are met.

Lead positioning, messaging, and GTM for IRM, DLP, AI governance, and employee monitoring. Build persona frameworks, sales enablement, competitive battlecards, and launch plans. Manage creative/AI-first content production and translate roadmap and win/loss insights into market-facing narratives and sales collateral.

Design, implement, and operate CI/CD pipelines and IaC; automate, monitor, and troubleshoot infrastructure; manage releases and build environments; architect and optimize services across GCP, Oracle, AWS, and Azure; codify DevOps best practices and support production availability.

The Enterprise Account Executive will drive new business in enterprise accounts, develop relationships with key decision-makers, and manage the sales cycle for cybersecurity solutions.

Design, build, and maintain Looker/LookML reporting and dashboards; partner with stakeholders to gather requirements; write performant SQL and dbt models; ensure data quality and documentation; analyze large datasets and deliver insights; grow into data engineering tasks (pipelines, orchestration, integrations).

The Mid-Market Account Executive will drive sales by developing relationships with mid-market prospects, managing the sales cycle and exceeding quotas.

Lead the technical direction and development of full-stack solutions by designing and coding features, reviewing code, and troubleshooting issues. Collaborate with cross-functional teams to enhance the product architecture and ensure high-quality delivery.

The Senior C++ Developer will implement software security solutions, improve system architecture, manage development issues, and lead feature development independently.

Hunt and build pipeline for SMBs via personalized outbound outreach. Run short discovery calls, qualify security/productivity/process opportunities, demo the platform, partner with MSPs/HR/accountants, and address privacy concerns while demonstrating ROI on insider risk and productivity.

Serve as strategic post-sale partner for enterprise customers, driving onboarding, product adoption, renewals, retention, and expansion. Collaborate with Sales, Product, and Support to resolve issues, influence roadmaps, deliver training, and demonstrate ROI.

The Senior C++ Developer will implement software solutions, manage development issues, improve existing architecture, and collaborate with teams while ensuring high-quality software security and data protection.

Design and implement high-performance software solutions focusing on security and scalability. Collaborate with teams to refine architecture and mentor peers.

The Senior Sales Engineer at Teramind engages in pre-sales technical consultations, guiding customer outcomes, mentoring team members, and ensuring deployment success across various architectures.

Design and implement high-performance software solutions while continuously improving architecture. Mentor peers, drive technical discussions, and diagnose issues with QA and Support teams.

Lead the development of full-stack solutions, defining architecture, coding features, optimizing performance, and guiding incident responses.

Lead technical initiatives as a Principal Full-Stack Engineer, focusing on architecture, coding, and optimizing front-end and back-end systems.