Customer Support is at the heart of AffiniPay that is the leading legal practice management software designed specifically for the legal industry. We are looking for a tech-savvy individual with strong relationship-building skills that is looking to help customers succeed as you will play a major part in supporting our rapidly growing customer base. You will engage with attorneys and legal staff via inbound and outbound customer interactions to resolve issues, identify solutions to unique business challenges, provide product training and brand representation. You will be able to increase customer product knowledge and loyalty while working collaboratively with our Onboarding, Sales, Product and Marketing teams.
What You'll Do
- Maintain and enhance customer satisfaction by providing ongoing proactive support throughout the customer life cycle
- Proactively identify opportunities to improve customer engagement
- Work with the product and engineering teams to gather customer feedback and identify areas for product functionality
- Provide timely resolution of product-related customer support issues. Exercise independent judgment in determining the best method(s) to resolve issues and delight the customer
- Manage daily account communication regarding the status of open support requests
- Works within the Customer Success team to enhance and augment existing and future customer support resources
- Serves as a brand ambassador in all customer interactions
About You
- 1+ years in a customer-facing role (Support, Customer Success or Business Development)
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Ability to adapt and work efficiently in a rapidly changing dynamic team environment
- SaaS support experience and/or legal experience desired
What the Team is Saying
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What We Do
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
Why Work With Us
At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture.
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8am (Formerly AffiniPay) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
