Customer Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

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Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of the system.

• Assists more experienced Database Administrators (DBAs) with the testing of database software, utilities and patches within a test environment. Assists in the migration of tested/approved database software, utilities, and patches to production. Begins to demonstrate a database administration acumen.
• Assists with the completion of authentication and authorization requests by creating/purging/maintaining user accounts, adding/deleting/modifying table and data permissions. Performs and/or sets up scheduled database audit procedures to track the who/when changes are made or new items are created within the database environment.
• Assists in the scheduling of database back-up tasks. Observes and supports more experienced DBAs during a disaster recovery and/or recovery exercises to continue familiarization and knowledge of database recovery tasks.
• Assists more experienced DBAs with storage and capacity planning by executing established reports, gathering additional data and occasionally performing basic routine maintenance such as data compression or defragmentation.
• Participates in database tuning, optimizing, and monitoring tasks by assisting more experienced DBAs with the execution of routine tasks such as monitoring query performance and rebuilding inconsistent and/or corrupt indexes.
• Assists more experienced DBAs during application failures to further develop knowledge and application of troubleshooting techniques.
• Gathers data/reporting and assists with the production and maintenance of operational database documentation, such as SQL Disaster Recovery, SQL Recovery Presentation, Naming Standards, Performance and Tuning.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified
• Typically Minimum 2 Years Relevant Exp
• With the Installation, Customization, Testing and Maintenance of database systems within a production environment.

Preferred Qualifications

• Bachelor's Degree
• IT related field

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• DBMS Knowledge - Extensive Knowledge of multiple database disciplines and technologies
• DBMS Utilities - Extensive Knowledge of multiple utilities utilized to manage, monitor and maintain database systems
• DBMS Recovery - Extensive Knowledge of recovery technologies for local and geographically disperse systems

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].