Customer Support Specialist

Your Title: Customer Support Specialist

Job Location: Remote Brazil

Our Department: Transportation

What You Will Do

• ​Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.

• Maintain multiple ticketing queues/mailboxes alongside of other team members.

• Take and record incoming phone calls.

• Provide training for key users and ensure the continuous support of the users of our systems.

• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

• Preparing and participating in customer workshops.

• Work closely with the other team members in various departments.

• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

• Gather customer information and documentation of all interactions through a ticketing tool.

• Become one of the main contacts for new and existing customers.

• Meet deadlines of all projects.

What Skills & Experience You Should Bring

• English and Portuguese language proficiency - MUST HAVE

• Bachelor of Business Administration and/or 2+ years in customer support is desirable.

• Solid understanding of how systems interface with other applications.

• Proficient in MS Office products and navigating internet resources.

• Experience with ERP systems will be an asset.

• Fast technical comprehension.

• Excellent customer focused mentality.

• Outstanding communication and interpersonal skills.

• Self-motivated and solution-oriented team player.

• Organizational skills and initiative.

• Ability to multitask and work in a fast-paced environment.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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