About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
To support us on our mission, we are looking for a highly motivated Customer Support Specialist to join our Customer Experience department. In this role, you will be the first point of contact for our valued customers, providing exemplary customer support, delivering outstanding customer experience, as well as the opportunity to drive revenue through your interactions. Additional responsibilities included below.
- Handle inbound customer calls professionally and efficiently, addressing inquiries, troubleshooting issues, and providing timely resolutions
- Assist customers in navigating our products, services, and online platforms
- Document customer interactions and feedback for continuous improvement
- Provide product information and benefits to potential customers, converting inquiries into sales, and passing them on to the respective department
- Stay up to date on product features, updates, and industry trends to provide accurate information to customers
- Collaborate with the sales and product teams to enhance product knowledge and effectively communicate value propositions
- Maintain accurate and up-to-date records of customer interactions, sales, and relevant metrics
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- 1 year of experience in Customer Support or Sales roles is a plus
- Strong interpersonal skills with a customer-centric mindset
- Familiarity with CRM systems
- Adaptability and resilience in a fast-paced environment
- Basic computer skills and proficiency in using sales-related software
- Fluency in English and another language are required (Spanish, Portuguese, French)
- Ability to work evening shift (11-8pm)
Preferred Skills and Experience:
- Familiarity with technology-related products is a plus
- Experience in a similar industry
- Positive attitude and willingness to learn and adapt to changing business requirements
What we offer:
- Centrally located office in Tampa
- Hybrid with the option of remote work
- 15 vacation days/year in a full-time position with floating holidays & sick days
- Free drinks and weekly catered team lunches
- Personal and professional development potentialities and room for creative ideas
- Be part of a fast-growing international company with a lot of opportunities for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Emma Hall, People and Culture Manager.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
What We Do
AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands
