Customer Support Specialist

Location:

Ludvika, Dalarna County, Sweden

Job ID:

R0046093

Date Posted:

2024-09-18

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. We develop, sell and produces Bushings and Tap-Changers, both vital for all Power Transformers. We are part of delivering a safe way of transferring electricity while keeping losses at a minimum. As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide until 2050, Components and Hitachi Energy are well positioned in making this happen. Are you ready to roll up your sleeve and join us in making it happen?

If your answer is “YES”, we at Components are looking for a Customer Support Specialist to join our dedicated team where twenty colleagues will help you on board.

You will work with order management, have responsibility for your own global customer portfolio, hence being dedicated main contact for these customers in their everyday work. Your aim is to ensure that we as a company delivers world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success!

This role offers you a dynamic environment with the opportunity to set up an internal network where you interact with different functions. You will also have the opportunity to participate or lead cross functional projects within continuous improvement.

There will be possibilities to work remotely some days per week.

Your responsibilities

• As a customer support specialist, you are responsible from order received, until delivery complete and payment received.

• Working with a portfolio of global customers, internal as well as external.

• Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.

• Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.

• You will be contributing in our strive for continuous improvement of our processes.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• You hold a degree within fields of business administration, engineering, purchasing and/or you have work experience within mentioned fields. Experienced professionals or fresh out of university – we are interested in all kinds of people.

• You are driven, well organized and knows how to prioritize your daily work.

• You have great communication skills and are service minded.

• You have a technical interest and an interest for the commercial aspects of doing business.

• Fluent in English, both written and verbal is required. Swedish is preferable.

What we offer

• Collective agreement

• Flexible working time

• Health care and wellness allowance

• Fantastic career possibilities within Hitachi Energy both within Sweden and globally

• Mentor to support you throughout onboard phase

• Various trainings and education supporting employee development​

• Diversified company with over 70+ nationalities working in Sweden

• Supplementary compensation for parental leave

• Employee Benefit Portal with thousands of discounts and perks

• More benefits could be connected to this specific role

More about us

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

Welcome with your application! Applications will be reviewed on an ongoing basis so the sooner you show your interest the better. 

More information: Hiring Manager, Henrik Berglund, Henrik.berglund@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Tomas L. Gustafsson, +46 107-38 27 47; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Lead Recruiter Johanna Laiv, [email protected].