Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
At Alfa Laval, we are looking for a Customer Support Specialist to join our team. In this role, you will manage customer orders and inquiries while acting as a key link between customers and internal departments.
The successful candidate will be customer-focused, organized, and able to work independently. You will be responsible for ensuring accurate and efficient order processing, timely communication, and effective resolution of customer-related matters.
This is an excellent opportunity for a professional who enjoys building strong customer relationships, managing priorities, and contributing to continuous improvement in a global organization.
Key Responsibilities:
- Review incoming orders for accuracy and compliance with contractual requirements.
- Enter customer orders accurately and efficiently into the ERP system.
- Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
- Coordinate and communicate order changes and revisions with relevant internal departments.
- Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
- Support the resolution of complaints, order discrepancies, and delivery issues.
Qualifications and Skills:
- Previous experience in customer support, order management, sales administration, or a related field.
- Strong written and verbal communication skills.
- Excellent organizational and analytical abilities.
- Ability to work independently and take ownership of assigned responsibilities.
- Strong prioritization and time-management skills.
- Ability to manage multiple tasks while maintaining accuracy and attention to detail.
- Customer-focused mindset with a professional and solution-oriented approach.
- Ability to collaborate effectively with colleagues across different functions.
- Fluency in Turkish and English.
Why Join Us?
- Be part of a global and collaborative team.
- Gain exposure to complex projects and international operations.
- Develop your expertise in customer support, logistics, and project coordination.
- Enjoy opportunities for professional growth and continuous learning.
- Make a direct impact on customer satisfaction and business success.
If you are customer-focused, detail-oriented, and ready to take ownership of exciting challenges, we would love to hear from you.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.
Skills Required
- Previous experience in customer support, order management, sales administration, or a related field
- Strong written and verbal communication skills
- Excellent organizational and analytical abilities
- Ability to work independently and take ownership of assigned responsibilities
- Strong prioritization and time-management skills
- Ability to manage multiple tasks while maintaining accuracy and attention to detail
- Customer-focused, professional, and solution-oriented approach
- Ability to collaborate effectively with colleagues across different functions
- Fluency in Turkish and English
- Completion of mandatory Pymetrics assessment games
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
