Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $20.00 to $22.00 per hour
Responsibilities• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email• Make outbound calls to customers to provide updates on installation and service status• Schedule warranty appointments for the Service Department• Enter and maintain all customer records and job-related information into CRM Database• Provide work orders to Service Measure Tech daily• Audit orders for accuracy after confirmation is uploaded• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting• Provide support for PSG/CSC for assigned division(s)• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution• Process electronic credit card and check payments• Assist with receiving product(s) in CRM Database and/or F&O• Support division(s) in Accounts Receivable collections and management• Other duties as assigned
Qualifications· High school diploma or GED equivalent
· 5 year’s customer support experience preferred
· Experience in the home improvement industry a plus
· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
· Excellent work ethic, solid attendance record and attention to detail
· Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Skills Required
- High school diploma or GED equivalent
- Five years of customer support experience
- Experience in the home improvement industry
- Service-oriented team player with high energy, multitasking ability, self-direction, and ability to work well with others
- Clear verbal and written communication skills
- Customer service or multi-phone-line experience
- Excellent work ethic, solid attendance, and attention to detail
- Excellent written and oral communication skills, including phone skills
Great Day Improvements Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great Day Improvements and has not been reviewed or approved by Great Day Improvements.
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Retirement Support — Feedback suggests a 401(k) with company match is available, indicating meaningful retirement support. Employees also reference financial-planning resources that complement retirement benefits.
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Healthcare Strength — Health insurance is considered affordable by many, and medical, dental, and vision coverage are advertised. This points to generally solid healthcare offerings that meet baseline expectations.
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Leave & Time Off Breadth — Paid time off is widely reported as available, and company materials emphasize PTO and work-life support. These elements indicate a reasonably comprehensive time-off offering on paper.
Great Day Improvements Insights
What We Do
Great Day Improvements, LLC is a vertically integrated, direct-to-consumer home-improvement company that brings together specialized brands serving homeowners across the United States. Its offerings include replacement windows and doors, gutters, sunrooms and patio enclosures, siding, roofing, bathrooms, and other renovation products. The company combines product design and manufacturing with professional installation through brands including Champion, Leafguard, and Patio Enclosures.
