Jobs at Circle (circle.so)

Provide first-line technical support to Circle customers through email, troubleshoot issues across web, desktop, and mobile applications, advise creators, escalate product feedback, identify support trends, and collaborate with engineers, designers, and global teams. The role requires expertise in Circle’s products and admin tools, strong communication, and availability from 8:00 AM to 5:00 PM IST Tuesday through Saturday.

Provide first-line technical support to Circle customers through email, troubleshooting web and mobile applications, payments, live streams, events, notifications, and member management. Advise creators, resolve complex issues, escalate product feedback, identify support trends, and collaborate with engineers, designers, and a global team. The role is fully remote and requires working Tuesday through Saturday, 8:00 AM to 5:00 PM IST.

Lead the AI Quality engineering team while remaining hands-on. Build evaluation infrastructure, CI/CD pipelines, scorers, datasets, annotation workflows, observability tooling, and diagnostic systems for AI agents. Run experiments across prompts, models, caching, routing, and agent harnesses to improve quality, latency, and cost. Partner with AI Core engineering to validate production changes and manage a growing technical roadmap.

Lead Circle’s brand evolution across product launches, campaigns, events, advertising, social, motion, and digital experiences. Develop scalable visual identity systems, campaign concepts, illustrations, storyboards, and launch assets. Collaborate with Marketing, Product Marketing, Content, Motion, and Leadership to communicate complex software and AI products through compelling visual storytelling. Present concepts, maintain high craft standards, and explore AI-powered creative workflows.

Build evaluation infrastructure, observability tools, diagnostic systems, datasets, annotation workflows, and experiments for production AI agents. Lead a hands-on AI Quality engineering team, improve agent reliability, latency, and cost, and partner with AI Core engineering. The role requires managing priorities while contributing directly to Ruby on Rails and Python codebases.

The Senior Quality Engineer partners with product, design, and engineering teams to build quality throughout the development lifecycle. Responsibilities include exploratory and risk-based testing, web and API test automation, technical investigation, CI/CD test execution, failure debugging, quality strategy, and improving testability and developer feedback. The role also drives systemic quality improvements, supports reusable test infrastructure, and helps teams make informed release decisions.

Lead the AI Quality engineering team while building evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Design CI/CD evaluation pipelines, run experiments across prompts and models, diagnose agent failures, improve latency and cost, and partner with AI Core engineering. This is a hands-on player-coach role requiring production software experience and expertise in evaluating complex, tool-using LLM systems.

Lead Circle’s brand evolution across launches, campaigns, events, advertising, social, motion, and product marketing. Develop scalable visual identity systems, campaign concepts, illustrations, presentations, storyboards, and launch assets. Collaborate with Product Marketing, Content, Motion, and Leadership to communicate complex software and AI products through compelling visual storytelling. Present creative concepts, maintain high craft standards, and explore AI-powered design workflows.

The Senior Quality Engineer partners with product, design, and engineering teams to build quality throughout the development lifecycle. Responsibilities include exploratory and risk-based testing, web and API automation, investigating complex application and CI failures, improving testability and reliability, identifying systemic quality issues, and strengthening quality practices across teams. The role also contributes to quality strategy, reusable test infrastructure, developer tooling, and release confidence.

Lead Circle’s brand design across product launches, campaigns, events, advertising, social, motion, and digital experiences. Develop scalable visual identity systems, campaign concepts, illustrations, presentations, storyboards, and launch assets. Partner with Product Marketing, Content, Motion, and Leadership to translate complex software and AI capabilities into compelling visual narratives. Present concepts, maintain high craft standards, and explore AI-powered creative workflows.

Provide first-line technical customer support through email, troubleshoot Circle’s web, desktop, mobile, and branded applications, advise creators, escalate product feedback, identify support trends, and collaborate with engineering and design teams. The role requires expertise in Circle’s platform, strong communication, SaaS support experience, and availability to work remotely Tuesday through Saturday during 8:00 AM–5:00 PM IST.

Lead Circle’s brand design across product launches, campaigns, advertising, social, events, presentations, video, and digital experiences. Define creative direction, evolve visual identity systems, develop campaign concepts and storyboards, and translate complex software and AI products into compelling visual narratives. Build scalable templates and frameworks, collaborate with Marketing, Product Marketing, Content, Motion, and Leadership, present creative rationale, and explore AI-powered design workflows.

The Senior Quality Engineer partners with product, engineering, and design teams to build quality throughout the development lifecycle. Responsibilities include exploratory and risk-based testing, web and API automation, technical debugging, CI/CD test execution, quality strategy, and systemic quality improvements. The role also supports test infrastructure, developer tooling, reliability, and quality enablement across multiple product areas.

Senior Quality Engineer partnering with product, design, and engineering teams to build quality into development. Responsibilities include exploratory and risk-based testing, web and API automation with Playwright and TypeScript, technical failure investigation, CI/CD test execution, quality strategy, and improving testability, reliability, and release confidence across multiple product areas.

Build and own evaluation infrastructure for AI agents, including CI/CD pipelines, scorers, datasets, annotation workflows, observability tools, and diagnostic systems. Run experiments across prompts, models, and agent harnesses to improve quality, latency, and cost. Lead the AI Quality engineering team while remaining hands-on, partnering closely with AI Core engineering to validate production improvements.

Lead Circle’s brand design across product launches, campaigns, advertising, social, events, presentations, video, and product marketing. Evolve visual identity systems, develop creative concepts and storyboards, translate complex software and AI products into compelling visual narratives, and create scalable templates and frameworks. Collaborate with Marketing, Product Marketing, Content, Motion, and Leadership while presenting concepts, incorporating feedback, maintaining high craft standards, and exploring AI-powered creative workflows.

Senior Brand Designer responsible for evolving Circle’s visual identity across campaigns, product launches, events, advertising, social, motion, and product marketing. The role leads creative direction, develops scalable brand systems, creates visual narratives and launch assets, and collaborates with Product Marketing, Content, Motion, and leadership. Success requires exceptional visual craft, typography, composition, storytelling, presentation skills, and advanced Figma and Adobe Creative Suite proficiency, along with curiosity about AI-powered creative workflows.

Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, CI/CD pipelines, scorers, datasets, observability tooling, and diagnostic systems for production AI agents. Diagnose agent failures, develop annotation and simulation workflows, evaluate models and prompts, and optimize latency and cost through model routing and caching. Partner with AI Core engineering to improve reliability and manage the team’s technical direction and priorities.

Lead the AI Quality engineering team while building evaluation infrastructure, observability tooling, diagnostic systems, datasets, annotation workflows, and CI/CD pipelines for production AI agents. Run experiments across prompts, models, caching, and routing to improve quality, latency, and cost. Partner with AI Core engineering and remain hands-on in Ruby on Rails and Python development.

Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, observability tooling, diagnostic systems, datasets, annotation workflows, and CI/CD pipelines for AI agents. Design experiments across prompts, models, and agent harnesses; diagnose failures; improve quality, latency, and cost; and partner with AI Core engineering to validate production changes.