Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionAs a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.
Salary: 6.7 LPA + RSU (Restricted Stock Units)
Location: Hyderabad - Work from Office
Shift: Night Shift
Key responsibilities
Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
Meet performance targets across KPIs such as resolution rate, quality and handling time.
Demonstrate advanced product and process knowledge for the assigned region or queue.
Communicate clearly and professionally, adjusting tone and style based on customer context.
Maintain accurate records using standardized case-handling processes.
Follow security and data privacy procedures across all channels.
Proactively contribute to knowledge sharing, team discussions, and continuous improvement.
Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.
Embody and uphold Wise’s values in daily interactions.
Experience:
Has a minimum one year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.
Experience working across multiple channels (phone, chat, email)
Adherence: Proven track record of meeting quality standards in a contact centre role.
Language: Fluent and proficient in English. Other languages is a plus.
Communications: Strong communications skills and empathy, with the ability to manage difficult conversations with customers.
Flexibility:
Flexibility in working hours/shifts (weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices
Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.
Mindset:
Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.
Great fit to our values and company culture.
Able to keep up with constant change, patient, and flexible.
Willingness to use emerging technology where appropriate
Security: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.
Compliance:
Must be legally authorized to work in the assigned location.
Required to complete successful background screening.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Minimum one year of customer support experience in a contact center
- Experience working across phone, chat, and email support channels
- Proven record of meeting quality standards in a contact center role
- Fluent and proficient English
- Strong communication skills and empathy, including the ability to manage difficult customer conversations
- Flexibility to work night, weekend, and public holiday shifts
- Ability to meet schedule adherence and consistent attendance expectations
- Self-starter with an independent, proactive, solution-oriented ownership mindset
- Ability to adapt to constant change and use emerging technology when appropriate
- Understanding of and adherence to data security procedures
- Legally authorized to work in the assigned location
- Successful completion of background screening
- Additional languages
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
